·Manage end-to-end client operations across multi-city European itineraries, coordinating suppliers, logistics, and stakeholder communication across multiple parties simultaneously ·Built AI-powered workflows to automat

·Managed daily operations for a high-volume international clinic with 18 specialists and 70+ cases per day, owning the full patient lifecycle from onboarding through post-treatment ·Designed and implemented a lab-to-physician coordination system that eliminated scheduling delays across 70% of patient journeys — reducing average treatment delay from 1+ days to zero ·Identified the bottleneck between front desk and operating rooms, built a real-time communication system, and reduced patient complaints from daily to zero ·Led stakeholder management across clinical, lab, and front desk teams; owned escalation handling and complaint resolution end-to-end ·Built and ran a verified Google Reviews program that brought the clinic to a 4.9-star rating, turning patient satisfaction into a structured acquisition channel

·Managed international patients end-to-end from first contact through treatment and post-treatment follow-up ·Built client relationships that generated consistent organic referrals; promoted to Operations Manager after 4 years

Managed cross-department approvals and billing compliance for complex international cases·