● 2024 EMEA Customer Success Manager of the year ● Portfolio of 15 strategic accounts in EMEA (+ €15M) driving retention, expansion, delivery & program management and cloud migration across data integration, analytics and AI product lines ● Drove €630K in upsell through cross-functional deal shaping and success led-expansion ● Act as voice of customer across Customer Success and Product, sharing roadmap and adoption and expansion priorities for complex Enterprise use cases ● Leverage GenAI tools (ChatGPT, Microsoft Copilot, Claude) and Qlik's native AI features (Insight Advisor, AutoML, Qlik Answers) to accelerate QBR preparation, success plan drafting, onboarding content and internal reporting ● Use Salesforce Einstein and AI-driven health score analysis to proactively identify churn risk and expansion opportunities across the EMEA portfolio

Talend was acquired by Qlik Data integration and governance - cloud, on-prem and hybrid environments + Data visualization • 2022 CSM achiever award: quotas exceeded, nearly 100% renewal rate, NER > 120% ● Portfolio of 15 strategic clients in EMEA ● In charge of driving business adoption and ensuring customers’ capability to maximise their outcome with investments on Talend and Qlik products ● Working collaboratively with Consultants, Product, Support, R&D and Commercial teams to drive the product roadmap, renewals and identify new opportunities for growth

● In charge of retaining and growing a portfolio of 45 red flag enterprise accounts (€3M ARR) in Southern Europe executing multi-years renewals and upsells ● Working collaboratively with Solutions Consultants, Product and Support teams to support feature enhancements and new product releases ● Consistently hitting retention target and increasing adoption and overall health score of the portfolio

rtificial intelligence powered human translation SaaS: ● In charge of establishing and growing a portfolio of 20 enterprise accounts ( $3M ARR) across Europe and East Coast US, providing solutions tailored to clients ‘needs and their success criteria ● Managed the entire lifecycle of multiple localisation projects guiding pilots, driving on-boarding and adoption, supporting customers' transformation programs and delivery of solutions ● Identified and closed cross-sell opportunities to grow existing accounts always hitting individual revenue target ● Led project initiatives on how to improve internal processes and collaboration ● Managed initiatives across Engineering, Sales, Support and Community teams to unlock the full value of the Unbabel’s products and develop strategic and technical plans and roadmap ● Partnered with Marketing to structure customer advocacy activities and referral program, welcome packs ● Recruited and trained new CMS hires

● Managed and expanded a portfolio of 25 Media clients (ARR GPB 2,5M) across Advertising, Branding, Marketing, Communication, Design, Packaging, Retail, Home Appliances and Electronics in EMEA, through cross-sells and ad hoc consulting projects. ● Developed new business opportunities in EMEA consistently hitting the individual target of GPB 300K net new/year. ● Managed one business development executive for go-wide strategy and in-bound leads conversion. ● Collaborated with the Product Development team to identify areas of potential growth and emerging trends.

● Maintained and expanded a portfolio of 60 accounts in the Media industry in EMEA through cross-sells and ad hoc consulting projects consistently hitting 93% customer retention rate ● Created customer support material like tutorials, FAQs, How to Guides and Webinars

● Oversaw and increased a portfolio of 80 accounts in the Banking, Financial, Government and Academic sectors in EMEA, built relationships to ensure early and multi-year renewals consistently hitting 96% retention rate ● Identified up-sell opportunities and closed global deals for the bigger accounts ● Built and maintained strong customer relationships with Partner C-Level executives and senior leadership

● Rights management and International Sales support for TV content across multiple platforms

● SEO, website localisation (FR/IT/ES), affiliation programs and digital marketing campaigns for an international cruise company