• Provide leadership of a team managing global IT operations across 3 international studios, providing high availability • Oversee ticket escalations, workload balancing, and training • Management of Active Directory accounts, including user account access control, implementing GPO policies and DNS configuration • Utilization of PowerShell scripting in Windows Server 2022 • Provisioning of account permissions on our network file system • Implementation of Ninja One software across 3 studios, improving system updates response time by over 90% • Deployment of endpoint management software, greatly increasing the security threshold across the company • Procurement of over 80% of hardware and software IT purchases, managing vendor relationships, aligning IT spend with studio budgets and working with Vendors when assistance is required • Spearheaded projects: Win 11 upgrade, Active Directory 2022 Migration, New VM Server utilizing Proxmox and Rocky Linux • Introduced an inventory and asset management system to improve hardware tracking and budget forecasting • Support of our network infrastructure, including firewall hardening, network switch upgrades, modifying remote access policies and network troubleshooting when required • Connecting users and troubleshooting any Wi-Fi issues • Working with CISO to obtain ISO 27001:2002 certification • Support of Saas implementations, including MS Office 365 and Google Suite • Responsible for scene restores when requested by departments utilizing the rsync command

• Provided end-user support for the entire Branford Campus with 2 other technicians supporting staff and faculty, including network troubleshooting and AV system support • Supported enterprise-level video conferencing (Zoom, Teams, Cisco Tandberg), critical during 100% remote learning • Participated in system upgrades and endpoint security rollouts, improving operational resilience and security by over 50% • Played a key role in preventative maintenance programs that minimized classroom downtime by over 30% • Utilized SCCM for desktop rollout across multiple campuses

• Delivered Tier 2 support for 300+ users in a high-demand academic environment while providing high level of customer service • Assisted in major IT transitions, including email platform migration, phone system upgrades, and endpoint deployments • Managed lifecycle of IT assets from procurement to decommissioning • Supported the PeopleSoft System utilizing Citrix Client and SQL

Network +

CompTIA

2021

A+ Certification

CompTIA

2000