• IT Services Coordinator for Signaletik Inc. in Trois-Rivières & ADS Signalling in Sainte-Catherine • System and network administration, creation and security of user accounts under Active Directory, Microsoft 365 Admin, Microsoft Entra, Azure, Office 365, OneDrive, SharePoint, MFA, VPN, Terminal server, Unifi • IT support for users of both companies, • Management of IT projects and purchases and inventory of IT resources.

• IT support, incident ticket resolution and ITGlue documentation with the various companies of the group • Assisted the Infrastructure team in the management of the Ubiquiti Unifi backbone network and the deployment of the new infrastructure under Fortinet • PC enrollment under Microsoft Intune, hardware and software maintenance of IT, network and telecom equipment • Create and secure user accounts under Active Directory, Microsoft 365 Admin, Entra, Azure, Office 365, OneDrive, SharePoint, MFA, VPN, Terminal server

• Lead IT Lab. Inventory, Coordination and supervision of the activities of the local IT technicians of the Montreal and Sherbrooke sites and the IT inventory laboratory with the other IT teams (Helpdesk, Network, Business Intelligence) and administration, Technical Referent, Project Monitoring and Evaluation; Responsible for the inventory of computer equipment, analysis of user needs and allocation of necessary resources and items. • Local IT, Technical coverage of the Laval, Montreal and Sherbrooke sites and Inventory Manager, • Regional IT, IT Coordinator and other centres including Toronto, Moncton, Peterborough, St John, Waterloo • Deployment and repair of PCs and items for teleworking and on-site agents • Conduct and supervision of IT Technicians' work • Logistics of production materials and items for local and teleworking users; • Trouble ticket resolution by C2 ENTERPRISE and LANSWEEPER • Remote tools with Screen Connect and Goverlan

• System and network administration • Installation of IP video surveillance circuits • Security of IT and telecom equipment

• System and network administration • Installation of IP video surveillance circuits • Security of IT and telecom equipment

Cybersecurity Qualifying Training FORCE-UQTR

Université du Québec à Trois-Rivières, Quebec

2025 - 2026