Profile
Administrative and Support Services
Consumer Services
Technology, Information and Media
Active

Rui De Freitas

Microsoft Partner Center expert, Cybersecurity and Azure

About Me

Professional with over 9 years of experience in technical support and customer service in international technological environments. Specialized in incident management, problem analysis, and operational process improvement. Experience in the Microsoft Partner Center platform, account management, licensing, and Tier 1 and Tier 2 technical support. Currently oriented towards cloud technologies and cybersecurity, with training in Microsoft Azure (Azure Fundamentals) and knowledge in artificial intelligence. I stand out for my analytical capacity, problem-solving skills, and adaptation to demanding technical environments.

Jurisdiction

Spain

Notable Employer

  • Subject Matter Expert (SME) at Teleperformance Portugal, for Microsoft.

Experience

Seniority LevelAssociate
Years of Experience6-10 years
Current StatusActive
Subject Matter Expert (SME)NotableTeleperformance Portugal, for Microsoft.
2022 - 2026

Advanced technical support to Partners in complex digital environments. Management of incidents related to accounts, configurations, roles, and identities. Technical troubleshooting and analysis of errors and bugs. Escalation of critical incidents to specialized technical teams. Process optimization and continuous service improvement. Operation and Communication, all in English. International team.

Advocate for Microsoft PartnersTeleperformance Portugal, for Microsoft.
2018 - 2022

Technical support to Partners on global technology platforms. Resolution of incidents in licensing, memberships, and access to services. Advisory on the use of digital tools and technological programs. Coordination with engineering teams for the resolution of complex cases.

Education

Degree of Technical Associate Degree in Electronics and Communications (2013-2015). Equivalence in Spain: FP Grado Superior in Electricity and Electronics - Electronic Maintenance.IUJO (Instituto Universitario Jesús Obrero)
2013 - 2015

Certification

Total Certifications2

CC - Certified in Cybersecurity

ISC2

2026 - 2028

Azure Fundamentals - AZ900

Microsoft

2026 - 2028

Skills

Core skills0
Languages3

Languages

English
Spanish
Portuguese