Process Automation, Analysis & Optimization: Automated 3+ major financial workflows reducing manual processing time by 40–60%: Analyzed manual Accruals process and automated through Onit and facilitated successful change management across five regional Finance departments to align on process, reporting and requirements. Created and Automated new Outside Counsel eBilling vendor approval workflow through Onit. Created automated vendor/matter financial coding workflow to streamline invoice processing. Increased compliance training completion to 98% by implementing mandatory electronic tracking and automated surveys, and improved E&C KPI reporting accuracy to 95–99% by building structured data capture. Assessed various outdated/manual practices, such system access requests by email, and introduced automated intake processes, improving reporting, transparency, knowledge management, and operational efficiency across teams. Project Management: Completed over 52 complex projects using Agile methodology, from automating processes to building new guidelines and creating new webpages, policies or procedures. POC to initiate, lead and manage cross departmental Global Legal projects. Legal Technology: Onit ecosystem administrator: Improved legal technology adoption to 85% by administering Onit Matter Management, Legal Holds and Legal Service Requests, led User Acceptance Testing (UAT) cycles, creating and executing test cases, validating system functionality, and documenting defects to ensure smooth deployment of legal tech and workflow tools. Led implementation of Legal Service Requests globally in tandem with change management. Authored 130-page Onit guide and produced training videos for staff and c-suite executives, maintained Onit SharePoint site with technology instruction and news. Piloted and provided training for AI technology like CoPilot and CoCounsel. Admin of SharePoint Hubs, LogicManager ERM system, Alchemer survey tool and previous experience with Ironclad CLM and Salesforce CRM. Outside Counsel Management: POC for new Outside Counsel. Facilitate engagement process from system approvals to OCG requirements, TK rate submissions and eBilling process to ensure seamless onboarding. Spend Management: Delivered executive level dashboards with 99% data accuracy, improving decision making and board reporting. Manage budget and eBilling platform for multimillion‑dollar global legal budget supporting over 90 countries to identify cost‑saving opportunities and provide KPIs. Guide & Policy Production: Produced multiple playbooks, SOPs and created guides including Employee Onboarding Guide in three languages with elaborate onboarding process and checklist that was adopted by other corporate departments, guides on company best practices, created policies to accompany apps like Teams, Viva and Forms, and AI tools like CoPilot and CoCounsel. Employee On/Offboarding: Facilitated on/offboarding, ensuring new legal employees had access and were fully trained in all relevant systems, technologies, policies, and operational workflows. Global Communications: Created and distributed global communications, including key announcements, organizational updates and events. Developed and delivered content on behalf of global legal to audiences across the enterprise. Uplift inner department morale by engaging with employees, creating contests and providing recognition.