Accommodation Services
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Diana G

Hotel Manager & Operations Specialist | Bridging Human Behavior and Business Growth

About Me

With over a decade of leadership experience in the hospitality industry including roles in Lisbon, London, and Dubai, I specialize in operational efficiency and business development. From overseeing the pre-opening of boutique hotels in London to managing multi-property operations in Portugal, I have a proven track record of coordinating diverse teams and identifying individual strengths to drive results. I hold a Postgraduate Degree in Hospitality Management from Cornell University and a Bachelor’s in Criminal Psychology, a combination that allows me to approach leadership and decision-making with both academic rigor and emotional intelligence. I am a fast learner and a dedicated strategist, committed to delivering purpose-driven work in every project I undertake.

Jurisdiction

Portugal

Experience

Seniority LevelMid-Senior level
Years of Experience10-15 years
Current StatusActive
Hotel Manager Hotel Moonlight
2016 - 2018

Pre-Opening Hotel Manager for a 21-room boutique hotel in central London, leading the project from inception, overseeing operations, team setup, and strategic planning to ensure a successful launch.

Duty Manager / Front Office Manager memmo Príncipe Real
2018 - 2021

Luxury 5-star hotel with 41 rooms, catering to high-end, tailor-made clients within the prestigious Memmo Hotels group, a highly structured and renowned hospitality brand.

Operations ManagerTrius Hotels
2021 - 2023

Responsible for overseeing the entire operation of São Vicente Alfama Hotel, MW Douro Wine & Spa, Vila Sena, The Icons, and The Twenties, all part of the Trius Hotels Group, ensuring seamless management, operational efficiency, and exceptional guest experiences across multiple locations.

Hotel ManagerTrius Hotels
2023 - 2024

Responsible for overseeing the entire operation of São Vicente Alfama Hotel (now rebranded as São Vicente by Vincci Hotels) and The Twenties, a remotely managed guesthouse, both part of the Trius Hotels Group

Sales & Revenue Manager Consultant Creston Suites
2024 - Present

Part-Time Consultant – Sales, Revenue Strategies & Business Development

Remote Hotel Manager The Prime London Hotel
2022 - Present

Remotely direct all daily operations and departmental workflows for a central boutique property, ensuring 5-star service standards and seamless guest experiences.

Education

Degree of Criminal Psychology Instituto Superior de Ciências da Saúde Egas Moniz
2010 - 2013
Diploma of Hospitality ManagementCornell University
2023 - 2025

Skills

Core skills0
Languages2

Languages

Portuguese
English