Lead Human Resources strategy across 5 states in Mexico, supporting a growing tourism operation. Built the entire HR function from scratch, including governance, policies, processes, and organizational frameworks. Designed and implemented key systems: Talent Acquisition, Onboarding, Performance Management, Compensation Structures, Career Pathing, and Organizational Culture. Partner with leadership to drive geographical expansion, aligning workforce planning with revenue projections and operational capacity. Developed market-driven organizational structures per region, ensuring competitiveness in talent attraction. Strengthened employee experience, retention, and organizational stability in a scaling environment.
Led HR operations for a restaurant group with 5 business units and ~160 employees. Reduced employee turnover from 53% to 12%, significantly improving operational stability. Achieved zero new labor claims and successfully resolved 9 of 16 legacy cases through strategic negotiation. Standardized HR processes and implemented organizational structure, policies, and talent frameworks. Managed high-volume and seasonal recruitment strategies, ensuring operational continuity. Maintained 100% retention within administrative staff, securing business-critical roles.
Directed HR for a multinational outsourcing company with operations in Mexico, Colombia, Costa Rica, Panama, and the United States. Managed a workforce of up to 1,500 employees, across mass staffing and executive-level placements. Supported a business with $80M–$110M MXN monthly revenue. Led HR strategy for global clients including HP, IBM, GEODIS, Energizer, Kodak, and Eveready. Implemented innovative workforce models during COVID-19 (train-tohire, hybrid workforce, on-demand staffing), ensuring operational continuity. Delivered 20% cost reduction through digital transformation and process optimization. Contributed to 10–15% growth in new business projects through improved service delivery. Designed employee experience strategies for 650+ outsourced employees, improving engagement and retention.