• Analyzed large-scale operational and customer datasets (1M+ records daily) to identify trends, risks, and performance improvement opportunities • Built Power BI dashboards and SQL-based reports to track KPIs, enabling data-driven decision-making across operations • Partnered with business teams to define KPIs and deliver regular and ad-hoc reports, supporting financial and operational targets • Identified and resolved data integrity issues, improving reporting accuracy and reliability • Delivered insights into operational performance, billing-related metrics, and service delivery trends • Developed Excel and SQL-based reporting solutions to support forecasting, cost tracking, and performance monitoring • Collaborated with stakeholders to translate business requirements into analytical outputs and dashboards • Supported continuous improvement initiatives by identifying inefficiencies and recommending process enhancements.