Clerical Officer Grade 3, temporary agency contract. Supported the Central Appointments Office with appointment correspondence, filing, and record organisation, and was trained by MedLIS training staff to help support nurses and HSE staff during system training. Assisted in the preparation of training materials. Completed HSE induction and online courses.

Handling high call volumes, gathering customer info, assessing needs, and advising on products/services. Navigated multiple systems, met attendance requirements, resolved issues, and escalated when needed. Met performance metrics, balanced company policy with client benefits, and identified process improvements. Documented customer info and adapted to business changes.

At Capita I handled customer queries via calls, ensured service delivery, recorded interactions accurately, and built trust with customers and team members. At Infosys, I resolved customer queries, liaised with technicians and suppliers, and stayed updated on new products while handling technical and billing support.

Answer incoming customer inquiries, stay up-to-date on new products, services and policies, collect and report customer feedback to ensure that best practice is recognised and maintained, engage with customer in a friendly and professional manner while actively listening to their concerns, offer support and solutions to customers in according to the company's customer service policies, other duties as required.

Freelance social media content creation, producing a series of articles for sportsnewsireland.com. - https://web.archive.org/web/20210804180533/https://www.sportsnewsireland.com/author/josephnolan/