Managed 50+ customer interactions daily via phone, email, and chat regarding bookings, payments, and travel-related issues. Maintained a 92% customer satisfaction rate through solution-oriented customer support. Assisted international clients in both French and English across multiple markets.

Produced and translated 120+ SEO-optimized content pieces across English, French, Spanish, and Arabic. Optimized website content using Semrush, Google Search Console, and Ubersuggest to improve keyword performance and online visibility. Contributed to international digital marketing and multilingual brand communication strategies.

Edited and revised 40+ articles before publication to ensure editorial consistency and clarity. Created social media captions and digital content supporting audience engagement. Conducted research for journalistic pieces and assisted in content structuring.

Assisted in organizing hotel events and coordinating logistics with vendors. Produced digital content for social media and website updates. Supported partnership development with local suppliers and influencers.

Designed marketing materials including brochures, presentations, and digital assets. Executed multi-channel marketing campaigns across social media, email, and print. Maintained relationships with clients and supported customer retention efforts.

SEO & Digital Marketing Tools (Semrush)

Semrush

Google Search Console Training

Google

WordPress Content Management & SEO

WordPress