Lead Client Service Liaison responsible for managing high-volume legal operations workflows and overseeing approximately 500 active matters at varying stages of progression. Coordinate daily with attorneys, paralegals, clients, and internal stakeholders to maintain workflow efficiency, ensure task completion, and support case progression from intake through resolution. Responsibilities include client onboarding, relationship management, business and account research, workflow coordination, escalation handling, and quality control across active matters. Conduct detailed research on businesses and infringers, including company structure, revenue information, and operational details to assist with case evaluation and strategy. Supervise and assist a team of Client Service Liaisons through training, workflow guidance, and operational support while helping maintain accuracy and accountability in a fast-paced legal environment. Regularly manage outbound communication, legal documentation, CRM updates, and high-volume email and task management through Salesforce-based systems and legal-tech platforms including NuLaw, Actionstep, Smokeball, LexisNexis, DocuSign, BoldSign, and SignNow. Contribute to operational workflows supporting over $7 million annually in case resolutions and recoveries while maintaining strong attention to detail, organization, and cross-functional communication across multiple active priorities.