Led relationships with the 2nd biggest e-commerce Client as the highest POC, processing over €125m in revenue on BNPL payments for consumers Led the reversal of Client trend, achieving a 130% increase in volumes in the first 6 months of my tenure Consolidated relationship management across BNPL and factoring products Developed strategic KAM ruleset for long term Enterprise partnerships Closely collaborated with risk and product teams to streamline P&L, as well as working with PSP partnership management teams for Adyen.

Spearheaded strategic global contracts development to over €250m+ and over 4,000 staff across 10+ countries with direct operational, sales and P&L accountability in the Hi-Tech and entertainment industry, increasing CSAT levels across the board. Increased both revenue and EBIT by over 40% while leading highly demanding transition projects from Arvato through Majorel JV to Teleperformance M&A. End-to-end deployment ownership of production facilities in Europe and Africa. Commercialized, deployed and managed Hi-Tech vertical presence in Sub-Saharan Africa, growing team size to 900+ staff in under 24 months and paving the way for multi-Client presence. Centralized functions, global relationships and operational management of a 3,400-languages service workforce across 22 countries and over €200m in revenue.

Created a strategic global CX, content moderation and payment services framework, with contracts of over €100m with direct operational, sales and P&L accountability across Europe and Africa for the world's leading search engine corporation. Launched and ran APAC and America support operations, including payment reconciliation services, achieving headcount cost reductions of over 20%. Negotiated with and aligned to shifting Client procurement demands, increased scale efficiencies and savings. Introduced and pioneered world-class corporate Trust & Safety operations, wellness and innovation teams and delivery. Led sales, commercial negotiations and end-to-end rollout of global production facilities program shift from Client-owned to vendor-owned.

Successfully launched and managed various lines of contact center businesses for the biggest corporation in the IT/Hi-Tech vertical, with contract revenues of over US$10m+. Led support operations for gaming and other productivity products in EU, NA and Latam. Implemented outbound sales campaigns for banking and entertainment industries in NA, Spain and Argentina. Managed a team of over 400 multi-lingual employees, supervisors and managers.

Started up and developed CX and retention operations. Customer and corporate relationships management of support contracts with telcos and other vendors. Designed and implemented the outsourcing of all CS operations. Managed 7 operations with a staff of over 280 employees including project managers, account managers and supervisors. Launched/managed Member Services operations to provide billing, tech and sales support for Argentina, Puerto Rico, Mexico and Germany. Managed facility vendor contracts, generating EBIT savings of over 70%. Multi-service/product/channel staff management. Managed retention programs, improving customer satisfaction levels by over 75% and handling times by 30%.