- Built and scaled operational workflows for the company’s dropshipping and supplier operations - Improved procurement and logistics processes, reducing product defects through supplier standardization - Coordinated supplier onboarding, inventory, procurement, and logistics workflows across cross-functional teams - Supported operational scaling through process optimization and structured coordination

- Coordinated AI-driven projects for banking and insurance enterprise clients in technically complex environments - Aligned business, engineering, and external stakeholders to accelerate approvals and improve operational transparency - Validated business requirements and solution approaches for AI-based products and delivery initiatives - Managed stakeholder communication, delivery escalations, and cross-functional coordination across project iterations

- Built structured operational and release workflows that improved delivery transparency and execution speed in a healthcare SaaS environment - Led coordination across backend, frontend, analytics, QA, support, and stakeholder teams distributed across 5 time zones - Implemented Scrum practices, operational tooling, and AI tools that reduced blockers and improved cross-team alignment - Configured Jira and Confluence systems to improve operational visibility, escalation management, and workflow consistency - Supported fast-moving operational processes for healthcare platforms used by 50,000+ medical professionals