• Lead end-to-end operations for a technology services organization, overseeing Engineering, Talent Acquisition, Sales Development, Marketing, IT, and HR. • Manage and scale international software delivery teams, including developers, UI/UX designers, QA engineers, DevOps, and project managers. • Design and implement operational policies, SOPs, and governance frameworks to improve consistency, compliance, and delivery performance. • Develop and track KPIs and performance metrics to improve operational efficiency, utilization, delivery quality, and retention. • Reduced voluntary turnover from 31.4% to 11.2% through career pathing, leadership training, and engagement strategies. • Partner closely with the CEO, CTO, and CFO to align operational execution with business strategy, growth targets, and financial goals. • Lead leadership enablement initiatives, including company-wide training programs, development guides, and management frameworks.

• Led operations for a web and software delivery division composed of designers, developers, testers, and support teams. • Designed and implemented KPI programs for development and help desk teams to improve service delivery and accountability. • Created and maintained policies, SOPs, and internal regulatory documentation. • Managed budgeting, payroll, staffing, inventory, and personnel development. • Oversaw legal documentation, compliance processes, and tax-related operational activities. • Acted as operational partner to executive leadership, supporting strategic initiatives and execution.

• Led international operations across software development, UI/UX, and marketing teams. • Implemented Agile frameworks to improve delivery speed, predictability, and cross-team collaboration. • Managed full operational scope, including budgeting, staffing, payroll, and vendor management. • Oversaw delivery for the company’s largest client accounts, ensuring quality and timeline adherence. • Partnered with executive leadership to align operations with financial and growth objectives.

• Identify business challenges. • Created policies and procedures for clients. • Develop business solutions and help train employees. • Manage a team of Developers and their Projects. • Set up IT strategies to make the business scalable. • Oversee test runs on live events. • Design new forms, reports, and best practices. • Report findings, progress, and meetings. • Conduct follow-up meetings to measure the success of recommended changes.

• Direct and oversee all IT and IS projects in 3 plants in Tijuana, México. • Direct all software development projects (was initializing Scrum). • Direct all DataBase maintenance projects. • Initialized a Cybersecurity project. • Initialized a Training Program for the MIS Team. • Directly supervise 3 Developers and Database Administrators, 1 Infrastructure Manager, and 4 IT Support Agents.

• Direct and oversee all IT and IS projects. • Direct and oversee cost reduction projects that will have a net savings of $100,000 US Dlls. per year. • Managed the IT/IS migration from the previous owners, Oberg, to the new owners, Hongji, in our Tecate factory. • Manage and set up ERP (BaaN), including developing Reporting via Access and SQL Server. • Provide technical support for 2 locations in two countries US/México, controlling all IT Office equipment for over 35 end users. • Generate and update current IT Policies and Procedures. • Administer department results and projects (budgets, quotes). • Manage, set up, repair, and maintain all network resources (servers, firewalls, switches), phone systems (on-site PBX), hosted solutions, and applications for all plants in North America • Set up all-new PC and Networks for all offices in both locations. • Directly supervise one Jr. IT.

• Direct and oversee all IT projects and personnel within North America. • Provide technical support for 2 plants in two countries US/México, controlling all IT Office equipment for over 70 end users. • Generate and update current IT Policies and Procedures. • Administer department results and projects (KPI’s, CapEx, budgets, quotes). • Manage, set up, repair, and maintain all network resources (servers, firewalls, switches), phone systems (hosted and on-site PBX), hosted solutions, and applications for all plants in North America • Manage and set up North America ERP (BaaN), including developing Reporting via Crystal Reports, Access, SQL Server, and Form Designer. • Set up all-new PC and Networks for all offices in both plants. • Directly supervise one Jr. IT.

People Operations | Human Capital Leader

Certiprof

2026

Credential ID: 1b1d4b5e-2cfe-4ca0-82e4-9a3f7ce91a49

Web Accessibility

KnowledgeCity Academy

2020

Credential ID: INT1004-QP5P0BM

AWS Certified Solutions Architect - Associate 2018

Udemy

2018 - 2018

Credential ID: UC-ZYF1N3KM

Scrum Certification Prep + Scrum Master + Agile Scrum Training

Udemy

2018

Credential ID: UC-R545UMZV

Finding and Training Leadership Skills

Dale Carnegie

2006