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Nicole E

Senior Account Manager | Customer Success & Retention | Operations & Pipeline Management | Client Re

About Me

With nearly a decade of high-performance experience in operations, client success, and team leadership, I specialize in turning complex, high-stakes situations into seamless outcomes — remotely, independently, and consistently. I hit the ground running early in my career — becoming the #1 performer within six months with zero prior industry experience. That ability to learn fast, adapt quickly, and deliver results has defined every role since. I went on to manage a pipeline of 75–150 accounts per month, maintain a 97% close rate, and generate over $4.6M in total revenue — including a single transaction that netted $1.5M. I was promoted to leadership within three years and restructured operational processes that drove over $1M in annual revenue growth and 100+ new clients. What sets me apart is my ability to navigate complexity — whether that's resolving multi-party documentation challenges, de-escalating high-risk client situations, or rebuilding trust with stakeholders in stalled processes. I don't pass problems along — I solve them. I bring deep expertise in CRM management, omnichannel client communication, pipeline operations, team leadership, and remote self-management — skills that translate seamlessly across healthcare administration, SaaS customer success, and operations management roles. I thrive in autonomous, results-driven environments where accountability, initiative, and performance are valued over micromanagement. My track record speaks for itself — and I bring that same energy to every team I join. Currently open to remote contract and full-time opportunities where I can deliver strong client experience, operational excellence, and measurable results. 📩 Let's connect — I'd love to explore how I can contribute to your organization.

Jurisdiction

United States

Experience

Seniority LevelMid-Senior level
Years of Experience10-15 years
Current StatusActive
Acquisition and Closing ManagerB&G Landholdings
2016 - 2025

• Sourced and acquired vacant land parcels using GIS mapping tools, county databases, and title analysis • Managed high-volume outreach via cold calls, emails, and texts using active listening strategies • Maintained and prioritized CRM accounts daily to reflect shifting buyer specifications • Negotiated, prepared, and finalized acquisition contracts from offer through closing • Coordinated all aspects of the closing process with clients, title companies, probate attorneys, and internal managers • Served as primary liaison for clients navigating complex title and ownership transfer • Closed a single $3,000,000 land acquisition contract, generating $1,500,000 in net revenue • Reached #1 sales position within six months of hire • Elevated company Google rating from 2.5 to 4.0 stars in 3 weeks through client excellence • Maintained a 97% close rate across a high-volume pipeline of 75–150 monthly transactions by cultivating strong client relationships and effectively de-escalating complex, high-pressure situations • Generated $4,600,000 in total sales revenue over tenure • Promoted to Closing Manager within three years in recognition of strong performance, leadership, and continuous development • De-escalated 20 high-risk expired contracts involving dissatisfied clients; implemented a transparent communication strategy aligning buyer expectations with timelines and improving client trust and retention • Identified and resolved process gaps with title, underwriting, and buyers’ needs impacting due diligence and closing timelines • Developed deep expertise in title requirements to strengthen B2B and B2C partnerships; leveraged data-driven insights to optimize closing workflows, proactively coordinated documentation to reduce title bottlenecks, and enhanced process clarity, compliance, and on-time closings • Restructured closing processes to drive operational efficiency, resulting in over 100 new buyers, increased profit share, and more than $1M in annual revenue growth

Skills

Core skills0
Languages1

Languages

English