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Roberta Righetti

Global Marketplace Operations

About Me

I help consumer brands setting up, troubleshoot and run their marketplace operations. During the last seven years, I built EU Amazon operations from scratch across EU marketplaces, maintaining an IPI score of 896/1000 year on year with zero stockout incidents over six years. My work covers the full operational picture: FBA and FBM workflows, inventory forecasting and replenishment, buy box monitoring, compliance and brand protection, case management and cross-regional coordination. Before that, as a Former HubSpot Partner Manager, I guided Nordic, CEE, and Italian agencies through HubSpot custom implementations and inbound methodology. What I offer: -Marketplace audits and priority action plans -EU market launches and FBA setup -Inventory forecasting and stockout prevention -Buy box monitoring and pricing strategy -Product Compliance -Case management and Seller Central escalations -Ongoing operational support on retainer I speak English, Italian, Swedish, French, Spanish and Arabic.

Jurisdiction

Regions: Europe, Asia
Countries: Australia | United States

Notable Employer

  • Partner Manager at HubSpot

Experience

Seniority LevelMid-Senior level
Years of Experience10-15 years
Current StatusActive
Global Marketplace Manager (Compliance & Operations)BioGaia (Global FMCG probiotics company)
2020 - Present

-Managed marketplace execution across EU platforms, keeping listings accurate, inventory available, and orders flowing reliably. Sustained an IPI score of 896/1000 YoY with no stock out incidents. -Built BioGaia's global marketplace infrastructure from scratch: generated SOPs, forecasting models, compliance frameworks, escalation processes and KPI reporting that gave leadership clear visibility into performance. -Coordinated programs across Europe, the US, Japan, and Australia, setting up governance structures and shared ways of working that kept distributed teams aligned, accelerated execution and kept it consistent. Translated operational and performance data into actionable insights and executive reporting, enabling leadership to make informed decisions on inventory, pricing, market launches, and risk mitigation. -Designed and led onboarding programs for new partners and markets, driving adoption of standardised operating models and ensuring consistent execution from day one.

Partner ManagerNotableHubSpot
2017 - 2020

-Managed a portfolio of agency partners across the Nordics, CEE, and Italy, supporting their growth through structured performance plans, regular operating rhythms, and hands-on commercial guidance. -Guided recurring working sessions on inbound strategy, platform setup, and process improvements, helping partners execute more consistently and get more repeatable results. Built playbooks and routines that improved forecasting, pipeline discipline, and performance visibility across accounts. -Leveraged HubSpot CRM and automation tools to track partner performance, build structured engagement cadences and improve pipeline visibility across the Nordics, CEE, and Italy. Recognised as a Rising Star and promoted ahead of schedule, with peak target attainment of 417%.

HubSpot implementation iGoMoon
2019 - 2019

-Delivered HubSpot implementation projects and integrated process redesign work, helping sales and marketing teams agree on workflows, ownership, and shared goals. -Ran monthly sessions with client teams to drive adoption of new strategies and ways of working. -Configured and monitored HubSpot CRM workflows, automation sequences, and health-scoring frameworks, translating business needs into practical systems with measurable outcomes

Education

Degree of Arabic Language, Politics & History of the Middle East CountriesUniversity of Foreign Languages of Turin, Italy
2010 - 2013

Certification

Total Certifications1

Professional Development in Cultural Diplomacy, International Relations & Global Governance

UNITAR

2024

Skills

Core skills0
Languages6

Languages

English
Arabic
French
Swedish
Italian
Spanish