Leading strategic advisory and business development for nearshore technology services across North America, focusing on client partnerships, market expansion, and aligning scalable delivery models. • Advising enterprise clients on nearshore strategy, service delivery, and operational optimization • Building C-level relationships to support client transformation and growth initiatives • Structuring managed services and delivery models aligned with long-term business outcomes • Supporting commercial strategy while advising on governance and scalable operations across Mexico, LATAM, and the US

Led U.S. operations and nearshore transformation, driving cross-border delivery growth, operational scale, and enterprise technology services across the U.S. and Mexico. Accountable for commercial growth, operational delivery, and scalable organizational structures across nearshore and managed services. • Drove transformation initiatives, scaling nearshore delivery integration and operational efficiency • Expanded executive client partnerships, aligning commercial strategy with delivery execution • Built scalable operating models across delivery, recruitment, and customer success functions supporting growth • Oversaw global account direction for one of the largest enterprise clients, leading business development initiatives across the U.S. and European markets.

Owned global advanced support (Level 4) for Google Cloud’s top 100 enterprise clients, leading the final escalation tier before engineering. Oversaw a distributed organization of 150 senior engineers across 7 countries and multiple continents, ensuring operational excellence and customer success. • Enhanced customer satisfaction and resolution for complex global escalations • Scaled international delivery capabilities and organizational readiness across continents • Directed talent and performance management across 900+ engineers globally • Led operational transformation, governance, and customer support maturity initiatives • Improved customer satisfaction by 10% while maintaining 95% initial response time • Expanded global team by 25% year over year, raising engineer certification levels to 97%

Built and scaled ARDC into a multi-service technology delivery center supporting more than 250 clients across technology, consulting, and enterprise transformation initiatives. Led regional operations, strategic growth, delivery governance, organizational scaling, and full P&L management for one of Deloitte’s key delivery organizations in the Americas. Oversaw full operational ownership across recruitment, delivery, IT, finance, HR, legal, procurement, and government relations functions. • Expanded the organization from 70 to 700+ professionals across multiple service lines • Established scalable operational structures across recruitment, delivery, IT, finance, HR, and legal functions • Expanded service capabilities across SAP, Salesforce, Workday, Cloud, Automation, and enterprise transformation services • Led operational maturity and certification initiatives including ISO 27001, ISO 22301 and CMMI L3 • Strengthened regional delivery scalability, governance, and customer support capabilities • Hosted prospective clients regularly, supporting pursuit teams by presenting operational performance, delivery metrics, and solution portfolio • Established and led cross-functional governance and operational cadence supporting long-term organizational growth and scalability

Led consulting, shared services, and managed services growth initiatives across Central America and the Dominican Republic, supporting regional expansion and enterprise transformation programs. • Established Deloitte’s Application Managed Services practice supporting U.S.-based clients • Expanded consulting operations and enterprise delivery capabilities across multiple industries • Advised Fortune 100 enterprises on shared services design, regional expansion, and transformation strategy • Led strategic initiatives across IT services, shared services, and organizational transformation • Served as Vice President of the Competitiveness Council advising the Costa Rican government on national competitiveness initiatives

Led one of Hewlett Packard’s largest regional delivery organizations, overseeing operations supporting more than 7,500 employees, including direct leadership of a 2,000-person Global Solution Center (GBS/GSC) supporting enterprise customers across the Americas. Responsible for regional operations, delivery performance, customer experience, organizational scaling, operational transformation, executive stakeholder engagement, and full P&L leadership within HP’s global services environment. • Led large-scale operational transformation initiatives focused on customer experience, delivery performance, workforce capability, and operational scalability • Strengthened regional delivery governance, operational maturity, and workforce development across global support environments • Supported HP’s expansion into one of Costa Rica’s largest private-sector employers • Directed large-scale leadership development, certification, and employee engagement initiatives across regional operations • Established and chaired a cross-divisional leadership board coordinating strategy and operational alignment across more than 20 HP divisions in Costa Rica • Served as HP spokesperson and executive representative for corporate relations, public affairs, and industry engagement initiatives • Participated in executive leadership and industry initiatives as AMCHAM Board Director • Served as technology advisor to the U.S. Ambassador in Costa Rica and participated in executive engagements with Costa Rican government leadership and HP global headquarters

Led the expansion of HP’s Global Delivery Application Services organization across Latin America, scaling regional application services capabilities and enterprise support operations. • Expanded the organization from 50 to more than 500 professionals across multiple application service areas • Built and scaled HP’s SAP Support Center in Costa Rica • Led the region’s first CMMI Level 3 certification initiative for application services operations • Expanded delivery capabilities beyond SAP into broader enterprise application services • Supported regional delivery expansion and operational growth initiatives across Latin America

Led ADT Costa Rica operations during a period of rapid organizational growth and market expansion, overseeing business operations, commercial performance, customer growth, service delivery, and operational scalability. Responsible for overall business performance, including sales, customer operations, organizational development, service delivery, and financial performance within the country operation. • Expanded the customer base from 1,500 to more than 25,000 subscribers • Scaled the organization from 50 to 500 employees • Achieved the highest EBIT margin performance across ADT Latin America operations • Strengthened operational structures supporting sustainable business growth and customer service expansion • Led organizational scaling initiatives supporting rapid commercial and operational growth across the country operation