Led global delivery governance, PMO operations, implementation methodologies, and operational transformation initiatives supporting a global Customer Experience organization of more than 200 employees across 10 countries. Responsibilities and achievements: • Designed and implemented global governance frameworks and operating models • Established KPI structures and performance reporting processes • Led implementation and optimization of Professional Services Automation tooling • Improved forecasting, capacity planning, and operational visibility • Coordinated cross-functional initiatives involving Product, Sales, Finance, HR, Customer Success, Support, and Security • Supported budgeting and P&L follow-up • Led integration and alignment of teams and processes following acquisitions • Improved onboarding frameworks and customer time-to-value • Supported workforce planning and organizational scaling initiatives • Built operational playbooks, SOPs, and process documentation • Established recurring operational review processes • Defined service delivery standards and governance processes • Managed system implementations from requirements through rollout • Designed workflows spanning CRM, ERP, reporting, and delivery platforms • Managed system integrations and supported data quality initiatives • Coordinated multiple concurrent initiatives across departments • Established reporting structures for executive leadership • Prepared executive reporting, management presentations, and operational reviews • Supported operational onboarding processes for new team members • Collaborated with HR and leadership on workforce planning activities • Led fully remote and distributed international teams • Worked extensively across time zones and multicultural environments • Used AI tools for research, analysis, documentation, workflow design, and productivity improvements • Evaluated opportunities for automation and process optimization using AI tools

Led Professional Services operations across EMEA. Responsibilities and achievements: • Managed regional delivery operations • Managed distributed teams across multiple countries • Developed scalable delivery methodologies and operational processes • Managed strategic customer engagements • Worked closely with Sales and Customer Success organizations • Supported onboarding, planning, and operational execution • Managed project portfolios and PMO processes • Established reporting routines and operational follow-up processes • Coordinated stakeholders across multiple functions and regions

Delivered enterprise software implementation and transformation programs across Nordic and European markets. Responsibilities and achievements: • Managed complex implementation projects • Managed distributed teams across multiple countries • Coordinated internal and customer stakeholders • Developed delivery processes and operational frameworks • Built partner collaboration models • Responsible for service delivery in the French market • Worked directly with French customers and stakeholders • Collaborated extensively with French colleagues and teams • Supported operational transformation and process improvement initiatives • Facilitated workshops, planning activities, and project follow-up • Maintained project documentation and status reporting

Responsibilities and achievements: • Managed distributed software development teams • Led customer-facing delivery projects • Introduced Agile and Scrum practices • Coordinated software delivery activities • Worked closely with engineering teams and customers • Supported planning, reporting, and project coordination activities

Responsible for operations, finances, governance, staff leadership, and board collaboration within one of Sweden’s largest student organizations. Responsibilities and achievements: • Managed operational planning and daily administration • Coordinated internal and external stakeholders • Led budgeting and financial follow-up • Managed staff and organizational operations • Worked closely with board members and external partners Organization size: • More than 26,000 members • Approximately SEK 250M annual turnover

IPMA Project Management Certification

IPMA

2013