Directed global safety support operations, scaled team frameworks, and managed high-stakes trust & safety support structures across international markets. Led large-scale operational infrastructure, managing a massive footprint of over 1,450 staff to support a platform of over a billion active users. Leveraged AI capabilities, automated process workflows, and integrated technology solutions to replace manual operational drag with scalable efficiency. Established robust internal governance, risk mitigation protocols, and reporting metrics to protect brand integrity and support global platform resilience.

Led global risk operations and trust & safety frameworks, protecting platform integrity across high-volume international markets. Relocated to Singapore to launch and scale Meta’s APAC operations hub, building localized operational infrastructure from the ground up. Managed complex, cross-border workflows and cross-functional team structures to ensure robust platform resilience and data governance. Partnered with global product, engineering, and legal teams to translate international regulatory landscapes into scalable operational and compliance protocols.

Managed technical development, system scalability, and change management for major global platforms, including inControl and Smart Data. Led software engineering teams and localization upgrades to structurally support international business growth. Enforced strict technical governance, ensuring global data standards and PCI compliance requirements were met across platforms. Optimized operational efficiency through strategic vendor resourcing models and championed regional talent development initiatives.

Delivery Manager and Lead Developer of web and client/server applications implemented for Branch Network and internal business teams. Developed and implemented web applications for customer sign up of “Add More Green, Cash Back” and “SME Start-Up Free Banking” products, enabling first to market offering.