Chief of Staff | Client: Payments FinTech Governance & Board reporting: Established a robust governance framework by designing and executing comprehensive board reporting packs, ensuring total C-suite and Board alignment on critical business priorities. Performance: Defined the organisational operating rhythm, leading the executive MoRs and QBRs; implemented OKR tracking to maintain executive focus on organisational priorities. Organisation alignment: Tied company-wide OKR frameworks directly to tangible business outcomes, aligning cross-functional department outputs with revenue growth and cost-optimisation/profitability targets. Transformation delivery: Led high-priority, cross-functional initiatives to successfully steer the organisation through complex changes alongside broader business transformation milestones. Delivery Director| Client: Investment Bank Led a high-performing team of 25 to architect and execute a comprehensive digital transformation of the investment banking onboarding journey. Designed and deployed an automated digital workflow that eliminated over 80% of manual tasks, delivering £2 million in annual cost savings. Owning the initial discovery phase, mapping complex legacy process flows to identify friction points and redesigning workflows around intelligent automation while strategically keeping a "human-in-the-loop" for critical decision-making. Drove the strategic expansion of the program, scaling the digital workflow framework across additional countries business units to maximize operational efficiency.

Directed a £12m budget and scaled a multi-disciplinary account from 30 to 120 people in 18 months. Owned financial forecasting, and strategic resource allocation to transform high-risk, regulated banking functions. Scaling & culture: Built a high-velocity, remote-first culture from inception. Synchronised talent acquisition with shifting demand to ensure "Day 1" delivery readiness, fostering an empowered environment. Strategic growth: Partnered with CIO-level stakeholders to translate business vision into actionable roadmaps. Drove account growth by identifying new opportunities and providing thought leadership to solve complex business challenges. Agile transformation: Designed and led the transformation of a CIO Fraud function, uniting 150 siloed personnel under a new Target Operating Model (TOM). This transformation delivered a 300% increase in velocity, a £120m reduction in fraud loss, and achieved the highest eNPS in the bank. Leadership & delivery assurance: Managed a team of 10 Delivery Managers. Accountable for end-to-end delivery assurance and risk mitigation, ensuring every workstream remained focused on commercial outcomes and stakeholder satisfaction.

Strategic Delivery & Risk Management: Managed end-to-end delivery for high-priority initiatives, ensuring full transparency from ideation to launch. Proactively identified high-risk workstreams through rigorous planning to protect key milestones. Cross-Functional Alignment: Orchestrated weekly syncs across multiple workstreams to manage complex dependencies and risks, ensuring senior stakeholder expectations remained aligned with product goals. Data-Driven Governance: Led the adoption of delivery metrics and KPIs, utilising data to drive objective decision-making to align to business outcomes. Agile Coaching & Performance: Coached multi-disciplinary teams in agile best practices, fostering a culture of experimentation, continuous iteration, and reflective learning to build high performing teams.

Professional Scrum Master Qualification 1

PSM