Strategic Assessment & Market Entry — Advise clients on market-entry strategy and operational readiness across BPO, intelligent automation (IA), and SaaS, conducting structured assessments to surface growth and transformation opportunities. • Financial Modeling & Investment Sizing — Build financial models and investment-sizing analyses to support business cases, funding decisions, and ROI evaluation for new operations and technology deployments. • Operating Model & Organizational Design — Design target operating models and organizational structures, defining governance, roles, and ways of working for scalable, multi-country service delivery. • Commercial Strategy & Revenue Model — Shape commercial strategy and revenue models, including pricing frameworks, service portfolio design, and go-to-market approaches. • Risk Management & Governance — Establish risk-management and governance frameworks spanning operational, compliance, and delivery risk across client engagements.

Orchestrated end-to-end supply chain governance across 1,200 FTEs spanning Mexico, Guatemala, Brazil, and India, integrating MRP, demand planning, DRP, and order-to-cash workflows; reduced operational cycle time by 27% while elevating regional service-level adherence to 98.6%. • Consolidated fragmented B2C operations across 23 countries into two centralized hubs, redesigning cross-border logistics, import/export controls, and fulfillment frameworks; cut overhead expenditure by 32% and improved order accuracy rates by 21% within 12 months. • Deployed a real-time global command center integrating planning, logistics, master data, and customer development functions; enabled predictive visibility across 18 ERP environments, driving 35% faster issue resolution and 22% uplift in on-time delivery performance. • Engineered enterprise-wide process harmonization across Latin America with distributed support teams, introducing standardized Ways of Working and digital adoption strategies; eliminated 40% process variability and accelerated onboarding efficiency by 30% across regions. Operations & Transformation Director – BPO, RPA & AI Enablement (LAT

Directed multi-region service portfolio across 150 FTEs spanning Mexico, Guatemala, Brazil, United States, Manila, and India, supporting manufacturing, healthcare, and consumer retail clients; restructured delivery governance and capacity allocation, lifting SLA compliance to 97.9% while lowering cost-to-serve by 24%. • Deployed robotic process automation across core finance and supply chain workflows (CTC, PTP, RTR), redesigning execution layers through agile sprint cycles; automated 65% of transactional workload, accelerating throughput by 31% and reducing processing errors by 28%. • Stabilized underperforming operations with fragmented processes by introducing standardized frameworks, performance scorecards, and innovation pipelines; recovered P&L margin by 18 points and generated $4.2M annual efficiency gains within first operating cycle. • Architected and scaled artificial intelligence capabilities across delivery centers in Guatemala, Brazil, Mexico, United States, and Canada, embedding automation, cognitive tools, and data models; increased digital adoption rate to 72%, driving 39% reduction in manual dependency across client engagements. Orchestrated finance service delivery spanning 150 FTE within Guatemala, Mexico, Brazil, and United States by embedding RPA into PTP and OTC cycles, compressing invoice processing duration by 48% and removing 70% of manual reconciliation workload through structured automation deployment and transaction redesign. • Automated end-to-end finance and supply chain workflows across LATAM and US portfolios, deploying RPA solutions that elevated process productivity by 65% while stabilizing multi-country delivery performance across manufacturing, healthcare, and retail sectors. • Reengineered regional accounts payable and receivable governance framework across a fourcountry operating model by introducing standardized data validation controls and automated workflow sequencing, increasing payment accuracy by 52% while reducing end-to-end processing effort by 60% under high-volume shared services conditions. • Governed cross-border financial operations integrating offshore support structure in India for OTC and PTP streams by implementing real-time performance visibility dashboards and exception tracking mechanisms, generating $18M working capital improvement alongside 35% acceleration in dispute resolution turnaround.

• Directed multi-country service delivery portfolio across the Americas and APAC, aligning operating models, governance cadence, and performance controls; restructured execution layers through datadriven decision frameworks, raising SLA adherence to 98.7% while lowering operating expenditure by 26% within one fiscal cycle. • Oversaw distributed delivery structure across 145 FTEs in Guatemala, China, and Brazil for a multinational telecommunications client, governing full order lifecycle execution; reengineered workflow orchestration and capacity alignment, achieving 98.4% SLA attainment and reducing fulfillment cycle duration by 29%. • Led enterprise-wide transformation initiatives integrating automation, analytics, and process redesign across finance and supply chain domains; deployed scalable digital solutions and standardized methodologies, driving 37% productivity uplift, improving reporting precision to 99%, and accelerating turnaround intervals by 33%. • Unified Order-to-Invoice framework across 154 countries, introducing an end-to-end operating model with integrated tooling, real-time analytics, and process harmonization; increased global visibility coverage to 100%, strengthened reporting accuracy to 99.1%, and sustained zero-disruption outsourcing continuity over a multi-year delivery horizon.

Hippa

Mindsec

2018 - 2028

Six sigma black belt

Capgemini University

2013