Scorebuddy is the leading omni-channel customer experience optimisation platform, providing banking, insurance and highly regulated organisations with real time insights across every customer interaction, instantly. AI scoring surfaces insights across up to 100% of interactions, promoting the most effective strategic decision making for improved CSAT, customer growth, compliance excellence, reduced churn as well as the most targeted agent coaching interventions for optimal customer experiences. Key Achievements / Responsibilities: Coached and managed a sales and account management team, providing performance reviews and individual coaching plans. Increased expansion sales attainment 70% YoY, by increasing focus on deal qualification, needs analysis, closing checklists and mutual activity plans. Hit and exceeded team sales targets of €25k MRR per month, €75k per quarter. Closed complex multi-stakeholder and multi-year contracts of an average deal value of €3-5k MRR per month (€36-60k ARR). Presented to Board members, the CEO & CRO on sales progression, churn levers as well as the most effective pipe generation campaigns. Increased Pipeline 200% YoY with a playbook for outbound & social selling with ICP & industry specific content to break through the noise and promote conversations with stakeholders such as Head of Operations, COO, Customer Success Leaders, CHROs, and other ICPs with decision making power. Introduced Pipeline rigor with 3-5x cover vs quota to hit and exceed monthly and quarterly targets. Reduced churn & increased GRR, reaching 95%, with a focus on in person QBRs, relationship management as well as managing roadmap and feature requests. Launched BANT and Sandler methodologies to gain greater control over forecasting. Developed a new EBR/QBR structure, focused on identifying and articulating value, ROI as well as the art of the possible. Rolled out a customer & prospect masterclass webinar series to boost engagement and create/progress pipeline. Developed enablement sessions & learning lounges for the team to standardize new business & expansion proposals and negotiations focused on ROI and value realization. Launched customer and prospect roundtable events in Dublin and London to develop stronger client relationships, progress new business pipeline and record video and testimonial footage. Collaborated with the product and customer success teams around leading and lagging metrics and how to standardize.