B2B SaaS / EdTech (AI Upskilling) | Team: 40+ | Revenue: €6+ M | P&L Owned: €3+ M | Reported to Founders/CEO • Cut operating costs by ~50% through governance and process redesign, including an AI-powered training model, improving margin and EBITDA ahead of acquisition • Redesigned governance structure and KPI architecture, replacing ad hoc reporting with a board-ready operating model • Supported due diligence and integration through the successful acquisition by Multiverse • Served as operational counterpart to the founders through transformation and acquisition preparation
TravelTech Scale-up | Team: 100+ | Revenue: €20+ M | P&L Owned: €10+ M | Reported to Founders/CEO • Built the operations function from 10 FTE into a scalable international organization supporting 10X company growth • Redesigned service delivery model, lifting NPS from negative to +50 • Led integration of 10+ acquisitions as the company consolidated the European TravelTech market • Supported commercial and operational due diligence through the acquisition by Navan
Mobility Platform | Team: 35 | Revenue: €5+ M | P&L Owned: €2.5+ M • Rebuilt core operations during a period of business model transformation • Raised SLA and service-quality metrics to meet SIXT group standards ahead of platform integration • Laid the operational and process foundation later used to integrate the business into SIXT Ride
Digital Media Platform | Revenue: €10+ M | P&L Owned: €5+ M • Grew platform traffic to record levels during tenure • Launched the Apple TV platform and led rollout of new digital products
Marketplace | Team: 200+ | Revenue: €40+ M | P&L Owned: €20+ M • Cut operating costs by 50%+ through headcount restructuring and process consolidation during 5X company growth • Led the relocation and integration of 150+ employees across multiple countries • Ranked top-3 globally on CSAT/MSAT across all Groupon markets
BPO | Team: 700 | Revenue: €5+ M | P&L Owned: €2.5+ M • Managed day-to-day operations for a site of up to 700 employees • Doubled site financial performance over the tenure