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ActiveOp2Work HR Consulting_Vivian Hernandez profile photo

Op2Work HR Consulting_Vivian Hernandez

Op2Work; We Make HR Simple

About Me

Executive Strategic People & Culture Advisor with 20+ years leading AI-enabled, data-driven People strategy across SaaS, healthcare, behavioral health, and VC & PE-backed organizations. A people-first, analytically grounded leader who enables sustainable competitive advantage to scale. Vivian translates vision and mission into organizational targets & people objectives.

Jurisdiction

United States | Puerto Rico | Virgin Islands (US) | United States Minor Outlying Islands | Colombia | United Kingdom

Experience

Seniority LevelExecutive
Years of Experience20+ years
Current StatusActive
Chief People & Culture OfficerOp2Work
2013 - Present

Chief People & Culture Officer | Chief Human Resource Officer (Fractional) 2013 - Present Op2Work - Fractional CPO / CHRO to high-growth SaaS, AI, tech & PE/VC-backed clients (PushPay, Breakthrough Energy, Wondros) · Remote-First ● People Strategy & Executive Partnership (Cultural): Serve as trusted, discreet, and decisive strategic advisor to CEOs, EVPs, founders, and Boards, defining and executing comprehensive People strategies aligned to business goals and growth trajectory, and partnering on organizational design, workforce planning, and culture across SaaS, AI, and high-growth environments. ● Build & Scale People Functions (Operational): Architect and stand up world-class HR/People functions from scratch through the 100 to 300+ employee inflection, building scalable HR processes, policies, and systems to support growing global workforces; a builder and operator who ships programs that run on documented cadence, not heroics. ● Compensation, Equity & Total Rewards (Financial): Design compensation philosophy, pay bands, job leveling, pay-equity, and equity/RSU/stock-option frameworks in partnership with Finance and Legal; cut HR delivery costs 30% and eliminated roughly $450K in annual administrative overhead through shared-services optimization. ● AI-Enabled People Operations (Operational): Deploy an agentic AI-enabled operating model across HRIS, ATS, analytics, and manager enablement to automate the mechanical and protect the human, improving data integrity, workforce reporting reliability, and hiring efficiency across distributed teams.

Vice President of People & CultureClarvida
2024 - 2026

Vice President of People & Culture 2024 - 2026 Clarvida (formerly Pathways Health & Community Services) · Behavioral Health · Remote / Multi-State · 5,000+ employees · 20+ states ● Performance & Leadership Development (Cultural): Designed and implemented enterprise performance management and leadership-development frameworks (Manager Essentials, Leadership C.A.M.P., succession planning) that enabled managers with tools and training, raised manager effectiveness 70%, and reduced employee-relations escalations 30% across a 5,000+ employee workforce. ● Organizational Design & Team Scaling (Operational): Designed and implemented a scalable HR operating model (HRBP, COEs, Shared Services) and led a 50+ person remote-first People Ops team; drove org-wide restructuring and workforce-planning initiatives that improved decision-making speed and operational efficiency. ● HR Operations & People Analytics (Operational): Led HRIS and ATS transformation in partnership with ADP, stood up a People Operations ticketing system with SLAs, governed the joiner-mover-leaver access lifecycle, and built people-analytics reporting that improved onboarding accuracy and workforce-reporting reliability across 20+ states and Philippines operations. ● Talent, Culture & Compliance (Operational / Financial): Re-engineered talent and succession frameworks that lifted internal promotion from 18% to 41%, championed DEI and engagement across a distributed workforce, and strengthened multi-jurisdictional compliance (CA, CO, WA, OR, NY, AZ, IL, TX, IN, FL), cutting regrettable turnover 18% within six months."

Education

Degree of Leadership & Organizational DevelopmentUniversity of Colorado-Denver
2016 - 2018
Masters of Human Resource ManagementCapella University
2018 - 2020
Diploma of Resilient Leadership, Business Administration and Management, GeneralHarvard Business School Online
2021 - 2021

Certification

Total Certifications2

SHRM-SCP

Society of Human Resource Management

2023 - 2025

SPHR

Human Resource Certification Organization

2026 - 2028

Skills

Core skills9
Interests0
Languages4

Skills

Transformational Leadership
Learning & Development
Organizational Design
Workforce Planning
Performance Management
Human Resource Business Partnership
Total Rewards
Human Resource Information Systems
M&A

Languages

English
Spanish
French
Portuguese