Contract role supporting AI model training and evaluation for a micro1 customer project, working remotely to help improve how large language models learn, reason, and respond. Analyzed and annotated diverse datasets to support AI training and validation Reviewed and refined model outputs for accuracy, relevance, and quality Applied critical thinking across multiple subject domains to solve open-ended evaluation tasks Delivered clear written feedback and communicated findings to support project quality standards Followed structured QA processes to consistently meet deliverable expectations

• Launched AI-powered Public Speaking Zone platform by orchestrating cross-functional processes to enhance time-to-market efficiency and customer retention • Achieved efficiency improvement through microlearning and adaptive training system design while reducing manual processes via automation • Improved customer retention and lifetime value using strategic growth campaigns, international expansion, and enhanced user onboarding optimization • Enhanced AI speech scoring precision by 75% through the creation of training materials for LLM systems with actionable feedback mechanisms • Led market launch of AI-driven platform, achieving successful introduction within target timelines and budget parameters • Identified product enhancements through market analysis and brainstorming sessions that measurably improved user experience and expanded market reach • Developed marketing and content strategies leading to higher client engagement, increased service package pricing, and measurable revenue growth • Expanded into new market segments through strategic initiatives, increasing product adoption rates and customer acquisition metrics • Own strategic direction for the global expansion of an AI-driven training platform, aligning product, marketing, and executive stakeholders around a single narrative and go-to-market plan. • Redesigned the learning delivery model around microlearning and automation, cutting manual processes 60% and lifting program efficiency 65%. • Rebuilt onboarding and international expansion strategy, growing customer retention and lifetime value 35%. • Partnered with engineering and data teams to refine AI feedback mechanisms, improving model scoring precision 15%. • Led the platform's market launch end to end, hitting timeline and budget targets. • Built a recurring market-analysis practice that shaped the product roadmap and expanded addressable market.

• Manage vendor and contract relationships supporting a $50M+ federal IT contractor portfolio across DOW, US Navy, DOI, DHS, HHS, and SSS, maintaining Public Trust Tier 4 clearance throughout. • Own procurement operations for federal RFI/RFQ responses, including PR/PO tracking, invoicing, compliance documentation, and vendor coordination, improving turnaround time 15% while holding 100% adherence to procurement standards. • Track budget, invoicing, and vendor spend in Google Sheets, building reconciliation models and Tableau dashboards to monitor procurement activity and accruals against contract ceilings. • Led ISO 9001 and ISO 27001 certification from initial assessment through final audit, embedding security and vendor-risk controls into standard operations. • Implemented centralized asset management and Jira-based sprint/ticketing workflows to manage intake requests, cutting project delays 20% and improving cross-department coordination. • Owned the full contractor lifecycle, including system access provisioning and offboarding, cutting setup time 15% and resolving 100% of employment-related disputes. • Drove a 20% efficiency gain across HR, business development, finance, budgeting, and proposal operations through workflow and process redesign. • Led cross-functional operations spanning HR, talent acquisition, business development, finance, and proposals for a federal IT contractor, driving a 20% efficiency gain through workflow redesign. • Ran end-to-end proposal operations for federal RFI/RFQ responses, improving turnaround time 15% while holding 100% adherence to procurement standards. • Implemented centralized asset management and Jira sprint-planning practices, cutting project delays 20% and improving cross-department coordination. • Maintained Public Trust Tier 4 clearance while managing contract relationships across DOW, US Navy, DOI, DHS, HHS, and SSS.