As Chief Operating Officer, I provide executive leadership for enterprise operations, ensuring the organization's strategy is supported by strong operational execution and sustainable infrastructure. I oversee finance, human resources, information technology, compliance, facilities, and administrative functions while partnering closely with the CEO and senior leadership team to align resources, priorities, and organizational performance. My responsibilities include leading strategic planning and execution, budgeting and financial stewardship, organizational development, talent management, and cross-functional collaboration. I guide initiatives that improve operational effectiveness, strengthen internal systems and processes, and build organizational capacity to support long-term growth and mission impact. I also serve as a strategic advisor to the CEO and Board, leading change management efforts, monitoring organizational performance, and ensuring the infrastructure is in place to enable teams to execute effectively and achieve strategic goals.

Over the course of more than a decade with Girl Scouts of Citrus, I advanced through progressive leadership roles culminating as Deputy CEO and Chief Operating Officer, where I served as a strategic partner to the CEO and Board of Directors. I provided executive oversight for organizational operations, leading finance, human resources, information technology, marketing, facilities, property management, and program operations to ensure alignment between strategic priorities and day-to-day execution. I was responsible for organizational planning, budget development, financial stewardship, operational strategy, and resource allocation, while leading cross-functional teams to improve efficiency, strengthen internal processes, and enhance organizational performance. I guided change management initiatives, organizational restructuring, and infrastructure improvements that increased effectiveness, reduced costs, and positioned the organization for sustainable growth. Throughout my tenure, I also led initiatives focused on membership growth, volunteer engagement, customer experience, workforce development, and community partnerships. By building collaborative teams, strengthening accountability, and implementing scalable systems, I helped expand organizational capacity while improving service delivery and operational excellence across the organization.

During my tenure at Citibank, I held executive leadership roles with increasing responsibility, overseeing multi-state operations, sales strategy, performance management, and workforce development. I managed regional operations across as many as 250 retail branches in seven states, partnering with senior leaders to align business objectives with operational execution and drive consistent performance across geographically dispersed teams. My responsibilities included developing and implementing strategic initiatives to improve sales effectiveness, operational consistency, and customer experience. I led training and coaching programs, managed cross-functional collaboration among sales, underwriting, marketing, and operations teams, and used performance data to identify opportunities for process improvement and business growth. I also led national and regional initiatives focused on enhancing underwriting practices, increasing productivity, and improving operational outcomes. Through strategic leadership and employee development, I consistently delivered measurable improvements in revenue, approval rates, and overall organizational performance.