Senior Remote CX & Operations Specialist Senior professional with over 10 years of experience managing complex operations, multichannel technical support, and client coordination for premier global brands (including Apple, Airbnb, and Computershare). Specialized in workflow optimization, high-stakes escalation resolution, and data compliance within regulated and financial environments. I combine strong technical proficiency (Salesforce, Zendesk, advanced CRMs) with exceptional communication and problem-solving skills, consistently delivering top-tier customer satisfaction (90+ NPS) and efficient operational management in dynamic, remote-first contexts.