With over 4 years of experience in customer success management, project management, and risk mitigation, my mission is to help organizations optimize their IT environments. As an auto-entrepreneur, I focus on strengthening client relationships and delivering tailored solutions that drive satisfaction and retention. My work is supported by a strong foundation in business engineering and data protection expertise. Previously, I contributed to IT governance and risk management initiatives at ASTRID, Ataya & Partners, and Marsh & McLennan Companies. I emphasize active listening and emotional intelligence to foster collaboration and resilience. My goal is to enable corporate teams to navigate complex challenges and achieve sustainable growth.