Katy Ribalet
ICF Professional Certified Coach (PCC) with 25+ years of international leadership experience
About Me
Jurisdiction
Notable Employer
- Senior Manager, Global Customer Service Excellence, Internal Consultant, Coach & Trainer at Dentsply Sirona
- Customer Service Director, Sales Manager Eastern Europe at Springer Business & Media
Experience
Self-employed Business Coach, ICF PCC, and international facilitator supporting professionals and leaders in career development, leadership effectiveness, and organisational change. I design and facilitate leadership workshops, coach individuals and teams, and help organisations strengthen collaboration, communication, and sustainable behavioural change.
Directed and supported customer service activities across 12 international premium markets. • Served as internal consultant and trainer for service strategy, operations, and excellence. • Led project management and change management initiatives to optimize the cX. • Acted as executive coach for leaders in service, sales, and marketing teams.
• Led 4 operational teams with 60+ employees, overseeing global customer support, order management, and claims processing. • Focused on leadership development, process optimization, international service excellence and cX design. • Managed transformation initiatives to streamline service delivery and improve customer satisfaction. • Managed key accounts across Eastern Europe. • Developed customer strategies and drove revenue growth in international markets.
Education
Certification
ICF PCC
ICF
2025 - 2028
Solutions Focused Coach in Organizations
Solutions Academy
2024
Systemic Coach
Zentrum für wissenschaftliche Weiterbildung
2021