Administrative and Support Services
Hospitals and Health Care
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Tiffany Phantakou

Experienced HR Leader | HR Operations, Employee Relations, Compliance & People Strategy

About Me

I’m an experienced HR leader with a strong background in healthcare HR, specializing in practical, business-focused solutions that help organizations strengthen their people processes, reduce risk, and create a positive employee experience. My experience spans employee relations, HR compliance, policy and handbook development, recruiting, onboarding, benefits administration, compensation, performance management, HRIS administration, and organizational development. I have extensive experience supporting healthcare organizations and multi-site operations, giving me a strong understanding of the unique workforce, compliance, and operational challenges within the healthcare industry. I enjoy helping organizations that need experienced HR expertise to tackle a specific project, improve their processes, or strengthen their HR foundation. Whether you need an employee handbook reviewed, HR processes streamlined, job descriptions developed, compensation guidance, or support navigating an employee relations issue, I bring a practical, solutions-oriented approach and the perspective of an experienced healthcare HR leader. My goal is to provide clear, practical HR guidance that businesses can confidently implement.

Jurisdiction

United States

Notable Employer

  • Center Manager at Physicians Medical Care
  • Practice Manager at Physicians Medical Care
  • Manager of Human Resources and Special Projects at MedManagement Inc
  • Benefits and Compensation Manager at Heritage Medical Associates
  • Director of Human Resources at Heritage Medical Associates

Experience

Seniority LevelDirector
Years of Experience10-15 years
Current StatusActive
Center ManagerNotablePhysicians Medical Care
2008 - 2012

Dynamic and results-driven Center Manager with expertise in human resources, financial operations, compliance, and process optimization. Successfully led operational improvements that enhanced efficiency, reduced costs, and ensured regulatory compliance.

Practice ManagerNotablePhysicians Medical Care
2012 - 2015

Experienced in overseeing the full spectrum of medical practice operations, including human resources, financial management, compliance, and marketing. Led multi-site operations while optimizing workflows to enhance efficiency, reduce costs, and improve patient and employee satisfaction.

Manager of Human Resources and Special Projects NotableMedManagement Inc
2017 - 2019

Led and managed all aspects of Human Resources operations, including recruitment, employee relations, benefits administration, compensation strategy, compliance, performance management, training, and organizational development. Oversaw multi-state, and multi-company HR functions for MedManagement, PainMD, MedMD, Global Bio Resources, and Global Lifeline Plasma, ensuring alignment with company goals and regulatory requirements.

Benefits and Compensation ManagerNotableHeritage Medical Associates
2020 - 2022

Results-driven HR professional specializing in compensation strategy, benefits administration, and compliance. Adept at ensuring competitive and equitable compensation structures while optimizing employee benefits programs to support retention and engagement.

Director of Human Resources NotableHeritage Medical Associates
2022 - 2024

Experienced HR leader with a proven track record of managing comprehensive human resource programs and driving organizational success through strategic HR initiatives. Skilled in compensation, benefits, employee relations, compliance, and talent development.

Director of Human Resources Sport Ortho Urgent Care
2023 - Present

Experienced HR leader overseeing all aspects of human resources operations, including talent acquisition, employee relations, benefits administration, compensation strategy, and compliance with labor laws. Passionate about aligning HR initiatives with organizational goals to drive engagement, retention, and business success.

Education

Degree of Management and Human Relations Trevecca Nazarene University
2015 - 2017
Masters of Organizational Leadership Trevecca Nazarene University
2017 - 2019

Skills

Core skills10
Interests6
Languages1

Skills

Healthcare Human Resources
Employee Relations
HR Operations
Onboarding & Employee Lifecycle Management
Compensation & Benefits
Recruiting & Talent Acquisition
Employee Handbook & Policy Development
HRIS Administration
HR Compliance
HR Policy Development

Interests

Leadership Development
HR Compliance & Best Practices
Organizational Development
Employee Experience
Fair and Concise Workplace Practices
HR Risk Management

Languages

English