- Own day-to-day operations for a portfolio of 15+ homeowner associations and condominium communities, coordinating priorities, contracts, vendors, insurance matters, financial administration, meetings, documentation, and multiple concurrent projects without dedicated administrative support. - Develop and monitor annual operating and reserve budgets exceeding $1 million; review monthly financial statements, variances, cash position, reserve activity, and general ledgers; code and approve invoices and prepare board-ready financial reports and recommendations. - Prepare meeting agendas, management reports, financial packages, presentations, notices, minutes, and follow-up action logs; maintain visibility across deadlines, decisions, owners, and dependencies. - Coordinate vendor relationships, RFPs, contract negotiations, renewals, insurance documentation, project schedules, and cross-functional work with attorneys, engineers, contractors, boards, owners, and internal teams. - Identify operational inefficiencies and build repeatable templates, trackers, workflows, and communication processes that reduce administrative burden, improve accountability, and keep complex work from becoming a bottleneck.

- Provided high-level support to three C-suite executives, including the CEO/President and COO, managing and protecting complex calendars, priorities, executive meetings, travel, expenses, events, and confidential information in a highly visible organization. - Anticipated scheduling conflicts and operational needs, resolved issues proactively, and kept leaders prepared as priorities shifted across board, civic, business, and internal commitments. - Prepared meeting agendas, executive briefings, presentations, board materials, reports, and follow-up action items, ensuring decisions and commitments moved into execution. - Partnered directly with the CEO to advance the organization's strategic-planning initiative by aligning senior stakeholders, clarifying ownership, and driving accountability; also developed executive presentations and delivered an HR presentation on behalf of the HR Director.

- Directed cross-functional operational projects and special initiatives supporting executive leadership, coordinating timelines, stakeholders, documentation, status reporting, dependencies, and follow-through. - Built structure around ambiguous work, identified process gaps, standardized workflows, and created organized project controls that improved visibility, accountability, and execution across changing priorities. - Tracked and analyzed maintenance department KPIs and work order performance to identify process gaps, improve workflow efficiency, and strengthen service delivery. - Presented and led weekly maintenance team meetings, reporting on work order KPIs, performance trends, and operational metrics to drive accountability and continuous process improvement.

- Supported senior executives and regional leadership responsible for 100+ communities across Texas and Colorado, managing high-volume calendars, multi-time-zone scheduling, travel, meetings, executive expenses, confidential records, and rapidly changing priorities. - Prepared meeting agendas, briefing materials, presentations, reports, spreadsheets, and follow-up action items; proactively anticipated conflicts, coordinated logistics, and ensured leaders had the information needed to make decisions. - Entrusted to independently launch and operate a newly formed HOA management company with minimal oversight, including Vantaca implementation and operational setup for 12-15 client associations. - Coordinated contracts, vendor relationships, client onboarding and offboarding, transition timelines, governing and corporate documents, system configuration, project tracking, and cross-functional handoffs. - Standardized administrative workflows and communication practices across offices and provided guidance to coordinators on documentation, priorities, accountability, and consistent follow-through. - Served on the Culture Committee and Morning Stand-Up Content Committee, developing engaging content and initiatives for recurring virtual team meetings to strengthen collaboration, employee engagement, and company culture.

- Supported executive leadership and onsite operations for a 600-unit luxury condominium community while leading and supervising a cross-functional team of 50+ employees. - Completed annual performance reviews, provided ongoing coaching and feedback, delegated priorities, and reinforced clear expectations, accountability, and service standards across the team. - Operational support to drive accountability, productivity, and team effectiveness. - Identified operational bottlenecks in the team and strengthened employee retention, reduced turnover, and improved employee satisfaction, productivity, and communication by redesigning workflows, standardizing forms, and creating recurring cross-department staff meetings. - Coordinated executive and board meetings, vendors, resident communications, maintenance initiatives, compliance activities, documentation, and service delivery while handling sensitive personnel and operational matters with discretion. - Contributed to annual operating budget preparation exceeding $1 million; coded and approved vendor invoices, tracked financial activity, and supported accurate reporting and expense administration.

- Promoted from Administrative Assistant to HR Generalist within eight months while supporting the CEO, HR Director, and VP of Finance in a fast-paced luxury retail organization of 500+ employees. - Managed multi-state bi-weekly and semi-monthly payroll for up to 300 employees and maintained accurate, confidential HR records, company documentation, internal procedures, and employee changes. - Coordinated the full employee lifecycle, including recruiting, candidate screening, interview scheduling, hiring documentation, onboarding, benefits and open enrollment, employee relations administration, and offboarding. - Managed the CEO's calendars, domestic and international travel, expenses, meetings, correspondence, reports, and confidential communications while balancing urgent requests and recurring business priorities.