Director-equivalent scope | 3 product lines | $3B+ GMV, 17M-member platform | 5 direct reports • Owned the end-to-end development of a new auto-parts marketplace, conceptualizing the $22B TAM opportunity, building the product, and presenting the business case (PRFAQ, 3-year plan, operations doc) to the C-suite, which secured approval. Directed UI/UX design, third-party integrations, and seller acquisition, and delivered 256 K SKUs in UAT, positioning the launch to achieve $5-6 M revenue in the first year for the Auto-Parts Marketplace • Optimized the Customer Service organization delivery by identifying a $45M hidden cost, strategizing and executing a phased product roadmap (customer interaction workflow routing, ticketing platform, AI-Enabled RAG based CS Copilot) that moved CSAT from 3.7 to 4.8, $10M Operational Savings, AHT -46%. • Built and Led a team of 8 Product Managers and mentored 12 more from the ground-up. Established Product Governance and 1st Principal Thinking as a bedrock of Product Department. Instilled PRFAQ, Operational Plan and PRD skill-sets discipline amongst the team to elevate team performance

AI agent app for relationship intelligence | Claude Code, React Native, Node.js, PostgreSQL, Claude API • Built Kinship (www.kinshipapps.com) from scratch with Claude Code, integrating Gmail, Slack, iMessage, and WhatsApp to classify relationship context and generate emotionally calibrated replies via the Claude API, delivering rapid AI integration and accelerating product launch. Live in production with 300+ users across 12 countries

GM-equivalent scope | Vendor brand management, GTM, and operational transformation | ~$20M GMV portfolio • Led the launch of Amazon Renewed in the UAE and Saudi Arabia, built an OCR-based automation system that cut seller onboarding time by 67%, resolved pre-launch legal issues, and recovered $7.5M GMV; the onboarding process was later adopted in five markets, unlocking over $750M in total value • Revitalized a $20M GMV vendor portfolio by restructuring PPC campaigns, rebuilding the product catalog, and using data analysis to develop a demand-signal model for more accurate inventory forecasting; translated customer and performance insights into prioritization decisions that drove growth from flat to 14%, or 1.5X the category average.

Unified Vendor Marketing across 10 global markets | Amazon Go Grocery first-ever store launch | Checkout Category innovation • Drove the execution of a change management international marketing program across 10 countries (EMEA, EU, NA) by influencing Country Heads and finance VPs, leveraging data to get category buy-in and restructuring KPIs resulting in $29M incremental vendor investment with +37% ROAS improvement. Fastest ever expansion of program, 10 countries in 1.3 years vs 3 countries in previous 2 years. • Led the creation and launch of Amazon Go Grocery’s first store supply chain from the ground up, built vendor schedules, accurate catalogs, and out-of-stock processes; coordinated Store Operations, Category Management, and planogram teams, delivering 99.7% in-stock at launch and enabling seven new stores to open 30 days faster. • Resolved expiring seasonal gift card losses by leading the launch of an automation-driven on-demand kiosk printing solution with a vendor, resulting in a 128% surge in checkout category sales within two months.

PMP

PMI

2023