Global Hosting Provider · USA, UAE, UK, Turkey Short-cycle engagement focused on rapid organizational stabilization and cross-functional redesign Responsibilities: • Oversaw global operations for a hosting provider with data center infrastructure across 30+ locations in 6 continents • Drove operational strategy across Operations, Engineering, Product, Infrastructure, Marketing, Finance and HR • Redesigned organizational structure and reporting lines across departments • Acted as executive counterpart to department heads, aligning teams around shared operational priorities • Partnered directly with CEO and CHRO on organizational design and executive-level operations Key Results: • Delivered a full organizational redesign across seven departments within the first weeks of engagement • Standardized job titles and role structures company-wide, improving organizational clarity and reporting consistency • Established direct working alignment with CEO on executive-level organizational strategy • Positioned operations function as a strategic partner to leadership from day one

European Infrastructure and Data Protection Vendor · Italy, Spain, Romania Responsibilities: • Led global operations, service delivery and post-sales technical support • Oversaw customer support, supply chain coordination, and escalation management across 24/7 international environments • Directed KPI governance, departmental budgeting, and workforce planning • Built and led a Cyber Security division from scratch • Defined security governance aligned with ISO 27001 and GDPR • Served as official liaison with ACN, Italy's National Cyber Security Agency • Acted as executive interface with board members, partners and enterprise customers Key Results: • Designed and implemented a global 24/7 support model • Reduced service resolution time by 70% through process optimization and automation • Implemented KPI frameworks improving visibility and operational control • Redesigned service and maintenance models to optimize costs and SLA compliance • Strengthened incident response coordination across international environments • Expanded the company's cyber security service portfolio

Cyber Security Vendor (Government / Law Enforcement) · 60+ countries across EMEA, APAC and the Americas Responsibilities: • Directed global pre-sales, delivery, and post-sales operations, managing Field Application Engineers and international scheduling • Coordinated demonstrations, proof of concepts, deployments and customer support • Oversaw monitoring, escalations, and executive reporting, identifying new business opportunities during customer engagements • Reported directly to the CEO on operations, performance and critical issues • Managed projects and customer relationships across 60+ countries worldwide Key Results: • Delivered 400+ international projects in high-security environments • Recovered 60% of global customers within 4 months after the 2015 corporate crisis • Restored trust with government and enterprise customers worldwide • Strengthened coordination across Europe, the Americas, Middle East and Asia