- Led the full Operations organization (~100 employees) across Engineering, Planning, Installation and Customer Service, acting as the central execution engine of the business - Partnered directly with leadership to translate growth strategy into operational plans, capacity models and execution priorities - Owned operational P&L, ensuring alignment between revenue growth, cost structure and delivery performance - Designed and evolved organizational structure, processes and governance to support rapid scaling - Drove performance through KPI frameworks, reporting systems and structured management cadence

- Built the company's core operational infrastructure from scratch, establishing Design Engineering, Planning, Installation and Customer Service functions - Established end-to-end operating model and management routines enabling +120% YoY growth - Reduced installation labor time by 35% through end-to-end process optimization and workforce structuring - Implemented KPI frameworks and performance monitoring systems to ensure operational stability and continuous improvement - Led cross-functional transformation initiatives to improve flow efficiency and reduce bottlenecks

- Managed and developed a team of 35 across 15 Pack Area lines in one of Amazon's largest fulfillment centers - Achieved 107% plan attainment vs 98% internal target through structured planning and real-time KPI management - Led Lean-based continuous improvement initiatives, sharing best practices across the broader network - Worked cross-functionally with planning and engineering teams to translate operational data into process improvements

- Led end-to-end launch of two Micro Fulfillment Centers in Southern Italy, from site selection to go-live, defining baseline KPIs and process governance for new sites - Managed inventory availability and supply planning across Italian Q-Commerce dark stores, driving supplier initiatives that reduced costs, lead times and operational defects - Built data models to align fleet supply with demand patterns across multiple Southern Spain markets, improving service reliability - Analyzed category-level performance data to inform assortment and partner strategy decisions in collaboration with local operations teams - Coordinated acquisition and onboarding targets for Madrid and Southern Spain regions