• Launched and scaled Nortal’s Mexico Delivery Center from greenfield into a strategic nearshore delivery hub supporting North America. • Led a local operation with accountability for an approximately USD $5M annual budget, including forecasting, cost control, resource planning, and gross margin management in the ~30% range. • Established the operational foundation required for scale, including legal entity setup, banking, HR operations, compliance, and IT enablement. • Increased engineering capacity by more than 500% in under two years while sustaining delivery readiness across multiple time zones and strategic accounts. • Partnered with North America leadership to align delivery capacity and local execution with business priorities across multiple strategic global enterprise accounts. • Supported proposals, RFPs, and pre-sales efforts for opportunities in the USD $1M range by advising on delivery feasibility, talent availability in Mexico, team structure, and hiring strategy. • Led monthly business reviews and quarterly leadership updates covering staffing, risks, budget, and operational health to support executive visibility and decision-making. • Drove talent acquisition, onboarding, performance management, coaching, and financial governance while optimizing overhead, utilization, and resource allocation. • Built a high-trust culture and strong engagement outcomes, achieving an initial eNPS of 100 and maintaining strong results in subsequent survey cycles.

• Led end-to-end software delivery for Financial Services enterprise accounts across Latin America, managing distributed teams of 30+ engineers across Mexico, Colombia, and Argentina. • Improved on-time delivery by 18% through stronger delivery governance, execution discipline, and streamlined communication with U.S.-based stakeholders. • Contributed to a 25% expansion of the regional service portfolio by strengthening client relationships, identifying growth opportunities, and aligning delivery execution with long-term business objectives. • Helped recover delivery performance and rebuild client confidence by strengthening governance, improving execution consistency, and driving coordination across QA, automation, and security.

• Led end-to-end delivery across a portfolio of Financial Services and Insurance accounts in Mexico, Chile, and Argentina, coordinating 40+ resources across onsite and offshore teams. • Managed active initiatives with cumulative budgets exceeding USD $2M, achieving 96% on-time and within-budget delivery performance. • Reduced escalation response time by 30% by strengthening coordination with global delivery hubs and clarifying ownership, governance, and escalation paths. • Helped stabilize delivery issues and restore stakeholder confidence through stronger execution control, clearer accountability, and faster cross-regional escalation management.

FinOps Certified Practitioner

The Linux Foundation

Microsoft Certified: Azure Fundamentals

Microsoft

Amazon Web Services Cloud Practitioner

Amazon Web Services