I am a customer experience leader with a proven track record of building CX departments from the ground up and transforming support operations in fast-growing ecommerce and wellness brands. I specialize in creating high-performing teams and blending strategic vision with hands-on leadership to elevate satisfaction, streamline operations, and deepen customer trust. I’ve led remote, multi-location teams, introduced scalable systems and automations, implemented AI to improve education and efficiency, and built training frameworks that help agents grow with confidence. My experience spans DTC, subscription models, and marketplace channels, where I’ve consistently improved CSAT, response times, retention, and the overall customer journey. At my core, I lead with empathy, high energy, and a people-first philosophy. I care deeply about building fulfilled teams and delivering experiences where customers feel supported, valued, and genuinely cared for.