- First commercial hire brought in (seed stage) to lead go-to-market for sociobehavioral product focused on diversity and equity in clinical trials. - Grew flagship Top 15 pharma relationship by 25% (services) in first 3 months (>$5M CV) while partnering with Product to oversee user research for MVP to MMP build. - Owned build-out and tooling for SaaS approach to client engagement (customer success playbook).

- Recruited as first Director of Customer Success for Life Sciences, building the function from ground up including CS playbook design and full ownership of department metrics. - Oversaw 3x ARR growth, building a high touch delivery model which resulted in engaged customers (53.4 NPS), recognized ROI of $30M, and Clarify’s first >$1M expansion with a Top 20 pharma customer. - Recruited and coached up 2 CSMs, with additional indirect management of analysts within Insights function. - Architected Health Scores across Clarify’s Payer, Provider and LS segments, which are used in CS reporting to the Board. - Established CS-Product and CS-Sales relationships, leading to voice-of-the-customer informed Product Roadmap planning and two additional account expansions.

- Owned $3.7M book of business (ARR) representing 6 Key Accounts and SMBs in biopharma. - Set overall account strategy and drove adoption of Komodo’s SaaS products (market intelligence platform and clinical alerting) for Medical Affairs, Commercial and Clinical Development stakeholders. - Coached and mentored 3 Senior Associates, including direct reports and account support relationships. - Led development of an Ongoing Value Generation Playbook to serve as resource in customer lifecycle management. - Collaborated with Product on Roadmap improvements, resulting in launch of a new feature for Komodo’s clinical alerting product.