Led a cross-functional team composed of Technical Leads, Developers (Junior/Senior), Automation Engineers, Designers, Content Strategists, and UX Researchers. Responsibilities included effort assessment, budgeting, defining requirements, backlog prioritization, sprint planning facilitation, technical guidance, product metric monitoring, and QA/testing support. Owned and managed a portfolio of 10 APIs and libraries critical for self-serve applications (My TELUS) and developer utilities, ensuring alignment with business goals and technology strategies. Managed stakeholder communication and facilitated executive-level portfolio reviews. Spearheaded workshops and delivered a dynamic, customized navigation prototype, addressing multiple layers of business complexity, including diverse customer types, products, and features. Drove a large-scale refactoring initiative across 30 UI applications, reducing page load time by 0.8 seconds and improving the user experience dramatically. Ensured compliance with privacy and security regulations across multiple initiatives. Streamlined analytics integration processes, enhancing scalability with minimal resource use.

Certified Scrum Product Owner

Scrum Alliance