- Collaborated with the legal reporting team of a Swiss bank to adapt and improve Avaloq reporting processes. - Designed and executed UAT test cases using utPLSQL and Cucumber, improving release quality and reducing production issues. - Documented workflows and test scenarios in Confluence, enhancing knowledge sharing and auditability.

- Processed and validated high-volume legal data removal requests in compliance with GDPR and international privacy regulations. - Applied strict quality and compliance guidelines to minimize regulatory and reputational risk. - Maintained high accuracy and turnaround standards in a fast-paced, regulated environment.

- Built Power BI dashboards for HR analytics, replacing manual Excel reports with automated solutions. - Modeled complex HR datasets with Power Query (M) and DAX, delivering KPIs on turnover, overtime, workforce budget, and talent mapping (9-box). - Integrated data from multiple sources, improving consistency and reliability of management reporting. - Developed PowerApps integrated with SharePoint to reduce repetitive operational tasks.

• Monitored credit recovery and delinquency KPIs supporting branch-level decisions. • Built and maintained analytical datasets using Excel and SQL. • Delivered recurring operational performance reports for customer service and collections teams. • Supported AML-aligned analysis for debt consolidation and risk monitoring.