Responsible for supporting, administering and improving the applications used for quality control in the production environment. ▪ Analysis and resolution of application issues impacting quality processes. ▪ Maintenance, updates and operational follow-up of production tools. ▪ Contribution to the BI4 to GCP (Looker) migration and development of business reports. ▪ Support to operational teams to improve application reliability and continuity. ▪ Collaboration with IT, production and quality teams to streamline workflows.

▪ Handling incidents and service requests in an international banking environment. ▪ Ticket creation, prioritisation, troubleshooting and resolution via email, phone and walk-in. ▪ Escalation to specialised teams when required. ▪ End-to-end follow-up until full resolution. ▪ Management of hardware inventory and user access.

▪ Advanced application support for internal business tools. ▪ Configuration and troubleshooting of applications and related modules. ▪ Change management in UAT and Production environments. ▪ Analysis of complex technical and functional issues. ▪ SQL queries for reporting, extraction and customisation. ▪ Escalation to L3 and coordination until resolution.

▪ Technical support focused on ESET security solutions for individuals and businesses. ▪ Diagnosis and resolution of software, system and network incidents. ▪ Assistance during deployment and configuration of ESET products. ▪ User support and technical guidance.