I support startups, scale-ups, and growing SMEs in building operations strategies grounded in measurable impact and decision-making clarity. 🚀 What I do: - Define clear goals and actionable KPIs - Structure roadmaps processes, workflows, and decision rituals - Analyze user behavior and conversion metrics - Facilitate impact-driven prioritization and user-centric culture - Deploy tools and dashboards to support growth 🛠️ Types of missions: Product & impact audit (1-month strategic review) Fractional Product/Ops Leadership (2–3 days/week) Workshops & training on data literacy and decision-making

- Member of the Board of directors - Design and follow-up of business plan, building of internal databases and monitoring of operational and financial performance indicators - Project management - Improvement of internal processes (HR, training, CRM, tools, staffing)

Missions for SMEs and start-ups: - Design and implementation of product strategy (market analysis, UX research, pricing, no-code product development) - CRO (conversion rates analysis, AB testing) - Training (creation of 2 courses on the Udemy platform, Analysis 101 for non data-analysts, and Mastering Excel)

Coordinate the digital services department (around 10 people), which supports the company’s growth in 3 areas of expertise: acquisition, CRM & analysis. Strategy - Participate to the development of a vision of company’s strategy, and decline that vision to key areas of expertise - Develop knowledge of users and market to define company’s strategy. - Identify key areas of opportunity within customer journey. - Define business plan and develop monitoring tools and KPIs to track growth. - Work with the acquisition and CRM teams on detailing the business plan on their specific area of focus and establishing a strategy to reach it. - Develop the team’s analytical competencies Management - Help the team define their organization and their process to work with other departments (marketing, communication, product and development teams). - Develop individual skills and competencies through one-to-one interaction. - Support managers in their job

Strategy - Benchmarked competitors products and prices - Defined the business plan and targets Sales optimisation - Reviewed price setting process - Assessed the product portfolio - Collaborated with internal team to set up new objectives Company reorganisation - Established cost cutting plan - Defined key performance indicators Set up of a project management office - Prioritized of factory efficiency projects - Organized periodical reviews on the implementation of projects and coordination of different resources - Created a monitoring tool and transferred skills to internal team

Conflict resolution (UCLA, 2012)