Base: Arg | Market: USA & Israel | 100% remote Responsible of tactical and operative management, strategic growth and deliver. Quarterly P&L and stakeholder’s reports. USA teams daily management. Real Estate investments on USA managing a worldwide portfolio of investors. Main business base in analyzing, advising, promoting, developing and managing real estate products, offering tailored solutions for each investor

Base: Brazil | Market: Worldwide | 100% remote Responsible of tactical, strategic, commercial and operative management & deliver, being the main interface between clients on portfolio and company. Sales & Solutions Director. Pricing deals base on solutions on worldwide locations (LATAN, EMEA & Asia). Annual budget: U$D 34.7 million worldwide. Quarterly P&L and stakeholder’s reports. 8 assigned clients from a wide variety of industries and geos. • Portfolio: - On-line investment, NFT and crypto-market / e-commerce / on-line gaming & e-entertainment / on-line search and services / computer retailers / social apps & media / medical care / cruises • Geos: - Brazil / Costa Rica / Korea / India / Canada / Bulgaria Fully remote operation (hiring, onboarding, training, nesting, production, monitoring, coaching, mentoring and continuous improvement) to agents and leaders (all levels) on each org chart under my responsibility.

Base: Brazil | Market: Brazil | 100% remote Responsible of tactical, strategic, commercial, and operative management & deliver, being the main interface between assigned client and company. Annual budget: U$D 10.7 million. Monthly GM & P&L reports Site Director. Main interface among operations, support areas, suppliers, contractors, and employees. Biannual E-Sat and C-Sat surveys. Exclusive leader on service provided to www.mercadolibre.com within the Brazilian market. Responsible for monitoring and achievement of KPIs - focused on customer experience and success. In charge of the LOBs: • Mercado Pago (voice / chat / e-mail) • Mercado Envios (voice / chat / e-mail) • E-Commerce (chat / website / e-mail) • Mediadores - Product Not Received & Product Different or Defective (e-mail) Delivering complete business cycle: pre-sales, sales (sellers and buyers), shipping and handling, post-sales and claims management. Seeking to generate a unique experience for each interaction. Org chart on charge: 12 Ops Managers, 5 Coordinators, 110 supervisors, 1450 Agents, 4 TNR & QA Managers, 2 TRN & QA Coordinators, 14 QA Analysts and 16 trainers. Q1 2020 – W@H change applied within 2 weeks’ period, moving 100% of operation (and support areas). Business continuity granted. Q2 2020 – 100% remote operation. Ramp-up curve increase of 800%, since market share of client. Creation of org charts to deliver business as usual.

Base: Arg | Market: Arg | 70% remote / 30% on-site Responsible of strategic, commercial, and operative management and deliver, being the main interface between clients on portfolio and company. Annual budget: U$D 7.5 million. Monthly and quarterly GM, P&L and stakeholder’s reports. 7 assigned clients from a wide variety of industries (e-banking and financial services, retail, digital marketing, energy and e-education) Org chart on charge: 7 Sr Managers, 14 Ops Managers with more than 25 supervisors, 15 quality analysts, 6 trainers and 6 Backoffice’s analyst in charge of +600 operators.

Base: Arg | Market: LATAM | 80% remote / 20% on-site Leader and responsible for a team of 65 Advertising Executives, 10 Reception Desk Reps, 4 Market Analysts, 2 Scrubbers, 1 Level II Sup, 5 Sups, 3 QA Analyst, 2 Backoffices and 2 Trainers. ETO SpLATam - InBound, OutBound & Agencies - Responsible of the achievement of the sales and revenue goals - Development of action plans to achieve local and corporate goals Scrubbing Team - In charge of scrubbing leads, data enrichment and assigning opportunities to our Sales Department G-Desk Team - Inbound call reception, analysis of the customer and business opportunity, verifying basic information and assigning the business opportunity to the Sales Department. Including real time transfers and Leads creation. PreSales Team - Scrubbing, mapping and enrichment of Leads - Cold calling, setting on-line meetings (via phone, e-mail or video conference) and coordination of in-site interviews for Google Colombia, Argentina and Chile’s sales team Partners Team SpLATam - Dedicated to A and B Agencies in SpLatam’s scope Partners Team Colombia - Dedicated exclusively to A and B Agencies from our market in Colombia Mexico, Argentina, Colombia, Chile and Peruvian dedicated PODs - Dedicated exclusively to on-line Agencies - Working together with the local on-site Sales Team - Business trips to each location. - Daily scheduling of agenda together with the local on-site reps from Google's offices over A and B Agencies Portfolio NBS SpLATAM Trainer - Itinerant Trainer - Trainings dictated in Argentina, Chile, Peru, Ecuador, Colombia and Brazil - 2015 General evaluation: 9.5 UMM SpLaTAM- InBound & OutBound - PostSales Team - Dedicated to optimization and up-sale over existing account, Customer loyalty and retention

LEAN SIX SIGMA GROUP (Green Belt) / COPC (High Performance Management Model - Vendor Management Organization)