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Eric Martin

Director of IT | Head of IT | IT Operations, Security, M&A Integration & Digital Transformation Lead

About Me

I’m an IT leader who builds order out of complexity for growing, PE-backed, SaaS, healthcare, education technology, and compliance-driven organizations. I’m best aligned with Director of IT, Senior Director of IT, and Head of IT roles where technology needs to support growth, integration, security, operational discipline, and better executive decision-making. Across 12+ years in IT leadership, I’ve built IT functions from the ground up, scaled operations through rapid growth, supported M&A and post-acquisition integration, modernized collaboration and business systems, strengthened security and compliance foundations, and brought financial discipline to messy technology environments. My work often sits at the intersection of IT operations, digital transformation, enterprise systems, identity and access, endpoint management, vendor governance, SaaS optimization, cloud cost control, and executive partnership. Selected impact: • Optimized AWS and cloud infrastructure spend by 60% without sacrificing reliability, freeing budget to support Salesforce and Slack rollouts that improved collaboration, reporting, and visibility. • Built and scaled IT/security operations in high-growth environments, including supporting a healthcare AI company as it grew from roughly 15 to 500+ employees. • Supported PE-backed M&A and post-acquisition integration, including access cleanup, Microsoft-to-Google transitions, collaboration standardization, vendor alignment, and Day 1/post-close stabilization. • Modernized core workplace and business systems across SaaS, healthcare, education technology, and PE-backed environments, including Microsoft 365, Google Workspace, Slack, Zoom, Salesforce, Zendesk, Intune, Kandji, and SentinelOne. • Strengthened security and compliance readiness by improving access controls, endpoint governance, documentation, vendor oversight, and audit-ready operating practices. • Brought financial discipline to messy IT environments through vendor governance, MSP oversight, procurement structure, license visibility, cloud cost optimization, and executive-level planning. Core strengths: IT Operations | Digital Transformation | M&A Integration | Post-Acquisition Stabilization | Cybersecurity | Identity & Access | Endpoint Management | SaaS Optimization | Vendor Governance | MSP Oversight | Cloud Cost Control | Executive Reporting | Compliance Readiness I bring a calm, practical leadership style: clear priorities, strong follow-through, low drama, and business-focused technology execution.

Jurisdiction

United States | Canada

Experience

Seniority LevelExecutive
Years of Experience20+ years
Current StatusActive
Primary Advisor | Fractional IT LeaderDesotek Advisory
2025 - Present

Provide fractional IT leadership and advisory support to growing, PE-backed, SaaS, and compliance-driven organizations while pursuing select full-time Director of IT, Senior Director of IT, and Head of IT opportunities. Key Focus Areas • Advise leadership teams on IT strategy, operating models, infrastructure, security, and enterprise systems • Support cloud cost optimization, vendor consolidation, roadmap planning, and technology modernization • Guide ERP, CRM, analytics, collaboration, and workflow integration efforts across growing organizations • Assist with IT due diligence, post-acquisition integration, and stabilization planning for changing environments

Director, IT OperationsCurated Events
2024 - 2024

Led IT operations, security, infrastructure, enterprise applications, vendor governance, and technology modernization for a PE-backed organization operating across multiple regional markets. Partnered with executive leadership, finance, operations, and vendors to improve scalability, reduce cost, strengthen controls, and support post-acquisition integration. Key Achievements • Reduced AWS hosting costs by 60% without impacting performance or reliability. • Used infrastructure savings to help fund broader Salesforce and Slack rollout without increasing overall technology spend. • Led Salesforce Sales, Service, and Marketing Cloud implementation to improve productivity, reporting, and operational visibility. • Strengthened vendor/MSP governance through clearer accountability, escalation paths, documentation, and operating cadence. • Supported acquisition integration through platform standardization, access cleanup, vendor alignment, and operational readiness. • Modernized collaboration and support platforms for a scalable hybrid workforce.

IT Operations ManagerPathful
2021 - 2024

Directed IT operations, enterprise systems, infrastructure, security practices, and business application support for a remote-first SaaS company serving the K–12 education market. Supported M&A integration, Microsoft-to-Google Workspace migration, Salesforce/HRIS integrations, vendor governance, and compliance-minded operations across distributed teams. • Led M&A technology integration following the acquisition of Virtual Job Shadow • Supported Microsoft-to-Google Workspace migration and post-acquisition system standardization • Built Salesforce and HRIS integrations that improved data accuracy, workflows, and reporting visibility • Implemented BI dashboards that reduced reporting time by 40% • Strengthened FERPA, COPPA, and ESSA compliance through improved data governance and access controls • Managed vendor contracts, SaaS platforms, and technology spend to reduce procurement costs by 10% • Administered collaboration, endpoint, identity, and support platforms for a fully remote workforce

Director, IT & SecurityJorie AI
2015 - 2024

Built and led IT/security operations for a healthcare AI company scaling from roughly 15 to 500+ employees, establishing the identity, endpoint, infrastructure, compliance, support, and continuity foundations needed for rapid growth. Owned IT operations, security practices, access control, endpoint management, infrastructure modernization, business continuity, and compliance readiness across a fast-moving, regulated environment. • Created the IT operating model from the ground up, including support processes, access procedures, endpoint standards, vendor coordination, documentation, and governance routines. • Established identity, access control, endpoint management, infrastructure, support, and governance foundations needed to support rapid growth and operational maturity. • Strengthened HIPAA and HITRUST-aligned security practices through improved controls, documentation, access procedures, and audit-ready operating standards. • Implemented endpoint, identity, cloud, and cybersecurity platforms to improve visibility, reduce risk, and standardize technology operations across a growing workforce. • Developed disaster recovery, business continuity, and infrastructure resilience practices to reduce operational risk and improve readiness. • Reduced security incidents by 25% through stronger access controls, improved tooling, user awareness, and more consistent IT/security procedures.

Education

Diploma of Software EngineeringPurdue University Global
2010 - 2011

Skills

Core skills10
Interests0
Languages1

Skills

IT Strategy
IT Operations
Cybersecurity
IT Management
M&A Integration
Vendor Management
Fractional Leadership
Technology ROI
Due Diligence
IT Cost Optimization

Languages

English