Advise the founders on positioning, pricing, commercial strategy and growth priorities. Support the digital customer journey across acquisition, booking and retention, including the website and booking platform. Part-time advisory role alongside my broader general-management and commercial career.
Led the Singapore country business with full P&L accountability and a 25-person cross-functional team spanning sales, marketing, product, partnerships and customer experience. Set commercial priorities, rebuilt the operating rhythm and developed enterprise, partnerships and owned digital services. Managed the host-network relationship and worked across pricing, retention and monetisation in a highly competitive market.
Joined the Founder’s Office in August 2019, supporting cross-market operations and the non-technical launch workstream for KDDI’s povo brand in Japan. Moved into Australian commercial leadership in 2022, leading the turnaround agenda across pricing, acquisition, retention, team development and host-network economics. Led the Australian commercial business into its trade sale and the migration workstream through design and the first waves, handing over when appointed Singapore Country Head in February 2025.