Hello, I'm Irina Ribeiro.
Details
- Professional CategoryProject Management
- Location
- Years of Relevant Experience6-10 years
- Seniority LevelMid-Senior level
- Consulting Rate (Hourly)300
Headline
Project/Delivery Manager
Experience
Delivery / Project Manager
OLRAugust 2023 - Current• Act as the bridge between clients, business teams, and technical teams, ensuring the delivery of the agreed service and customer success
• Responsible for leading a globally based cross - functional team, focusing on the planning and execution of project goals and team performance.
• Responsible for SLAs (Service Level Agreements) for monitoring, achievement and reporting.
• Overall management of customers' ticket queues for Incidents, Problems and Change Requests using ITIL (Information Technology Infrastructure Library) best practices.
• Management and co - ordination of the releases' schedule with the team.
• Define timelines, scope, deliverables, and ensure execution against them.
• Review and approve invoices, revenue adjustments, contract amendments and time entries.
• Responsible for monitoring costs and maintaining project margins in line with corporate financial objectives.
• Create reports and presentations (e.g.: steering committee, governance meetings, status updates) to customers and C - level executives.
• Identify potential risks, continuous improvement initiatives, create mitigation plans and resolve blockers.
Customer Success and Support Engineer
MicrosoftJune 2022 - July 2023• Investigation, troubleshooting and solving customer functional and technical issues (deployment and / or installation).
• Customer advisement, collaborating between and across teams.
• Knowledge sharing through readiness programs, technical coaching and mentoring of others.
• Engaging with Microsoft Engineering / Supportability teams to investigate potential product defects and help drive Microsoft product improvements
• Use technology insights to help shape strategy when engaging with customers, partners, and teams.
• Act as an advisor to the product group/ engineering teams in order to support process improvements.
Technical Consultant
OracleAugust 2018 - June 2022• Developed custom solutions for Oracle products in the Retail business area.
• Utilized Oracle technologies and frameworks such as Java Webservices, Oracle ADF, PL / SQL and Unix / Korn shell.
Industry
- Consumer Services
- Retail
Specific Jurisdictions That I'm Qualified In or Can Cover
Portugal: Porto
Language(s)
- English
- Portuguese
Your Skills
Oracle Retail, Account Management, Product Management, Invoicing, Oracle Retail, Software Development, Bug Tracking And Management, Document Processing, Git (Version Control System), Acceptance Testing
I am interested in
- Career Opportunities