Ground up Strategy and Product Management for a new SaaS Risk Assessment Platform launching 2H 2025. Customer adviser for areas of business automation, cybersecurity, AI and Technology strategy

Responsible for GDPR, compliance and technology platforms. - Scaled Practice to Progress to over 75 staff and £2m revenues in one year, supporting UK Police and Fire Services. Created IT operating model, GDPR compliance framework. - Gained and retain UK Government Platform Cybersecurity certification and ICO GDPR compliance for sensitive data. - Responsible for IT infrastructure, including learning management systems and data management.

Co-founded SaaS Communications Continuity Platform (nteraction.com) - Implemented Agile methodology, established people culture, delivery practices, and client communication. - Designed product and operational infrastructures and directed product development. - Created the IT operating model, DevOps (including IaC, CI/CD, monitoring) on MS Azure and AWS. - Architected Nteraction as a low-latency, containerised, microservices, event-driven multi-tenant solution. - Designed AI-driven content analysis and creation, recommendation engine and user personalisation - Manage multi-tenant SaaS platforms, IT and development infrastructure. - Founder member of safehouseinitiative.org, a non-profit educating and promoting cybersecurity.

Leading Delivery, solution architecture and Sales Support for a boutique consulting company. - Responsible for IT operations, project delivery, and offshore development management. - Deliver C-level executive technology consulting to clients across multiple industries. - Led the cloud-migration strategy and digital transformation plan for a $35B global organisation. - Architected real-time, AI-driven submission ingestion and broker integration platforms for AXIS Capital. - Led implementation and architecture of AXIS Capital’s Underwriting Risk Platform - Completed a reinsurance claims operations transformation (including process mining analysis), resulting in a 20% reduction in high-value processing times and a vast increase in exposure visibility. - AI-driven Asset Management platform evaluation, design & implementation for a commercial (re)insurer. - Strategy, architecture and build of a new integrated marketplace application for a leading global financial services and asset management firm.

Turned around highly inefficient services and IT organisations to achieve and sustain growth. - Scaled the company from 42 to 140 people in two years, opening new offices in South America, India and Eastern Europe while directing an 80% remote workforce across 14 countries. - Head of Product for three enterprise content management and process automation solutions, including performing SaaS conversion, UI/UX overhaul, and implementation of Development methodologies. - Scaled products from 40k to over 200k active seats while reducing open tickets by over 80%. - Defined Product Development methodology, IT policies and procedures, deployed agile practices, and tracked results with OKRs / DORA. - Enacted a Diversity, Equity, and Inclusion (DEI) strategy to establish a collaborative environment and positive corporate culture. The leadership team's diversity increased from 0% to 40% in 12 months, as did staff satisfaction and well-being (survey-based results). - Program Management and Architecture for numerous projects at Lloyds Bank (cloud migration), Disney (process automation), Bank of America (application modernisation, mortgage processing), Chubb Insurance (global underwriting platform, digital transformation), Volvo Sweden (credit services), US NRC, Centene (digital transformation), KLP (application modernisation), DaVita Health Insurance (application modernisation), Centers for Medicare and Medicaid (AI-driven Fraud Detection and Recovery). - IBM EMEA Business Automation and Application Modernisation Champion for thought leadership and customer counsel for 10 years.

Ran Pariveda’s DC office and member of Corporate Leadership. - Owned all aspects of business conducted from the office, including local HR, P&L, day-to-day physical office management, business development, contracts, account management and programme delivery. - Matrix-managed multiple teams with a focus on talent development for architects and developers. - Solution architecture and management of a multi-vendor team delivering NLP and AI solutions to USPTO. - Product Management and Architecture for Marriott Group’s first franchisee self-service platform. - Transformed data strategy for ACI Worldwide for wholesale and retail payments, payments fraud, online banking and merchant retail, increasing data quality by 18% and reducing customer onboarding times by half. - Modernised technology operations, records and compliance for NiSource and Columbus Gas. - Product Manager and Architect for RoundPoint Mortgage’s MS Azure-based SaaS mortgage platform.

Turned around a loss-making digital agency by transforming technology and services. - Restructured the organisation, developed existing staff, changed hiring practices, and governed delivery - Turned around consecutive monthly losses in 2011 to realise a profit on £6M in revenues in 2012. - Ran development, IT and infrastructure, reducing costs by 23% and increased delivery capacity by 15% - Implemented KPIs, identified waste, optimised processes, streamlined non-essential staff, renegotiated contracts, and transitioned to cloud services. - Addressed toxic culture and reduced staff turnover from 23% to 14%. Established a DEI strategy that resulted in leadership diversity growing from 0% to 32%. - Management of multiple product and infrastructure teams, including AI/ML solutions for financial services (Lifecents) and grassroots policy management (US Veteran’s Affairs).

Set up and oversaw digital media, content and process services business unit. - Directed CGI’s digital collaboration and communications teams (internal and external). - Owner of CGI’s Case Management Product suite. - Accountable for the Enterprise Content Management business unit aspects, including P&L, recruiting, business development and marketing. - Architected multiple solutions on CRM, ERP and ECM Platforms such as SharePoint, Salesforce, FileNet, OpenText, SAP, Oracle, and CGI Momentum. - Secured a £200M multi-year revenue pipeline by onboarding technology partners like IBM and Microsoft and migrating to a business service outsourcing model. - Led the internal integration team when AMS was acquired by CGI.

Led Digital Media, Business Automation and Content Services Consulting in Europe. Architected, and was awarded a patent for, AMS’s next generation customer care and billing system (Tapestry). Architected global Telecoms solutions for British Telecom, Mannesmann, Vodafone and Bell South.

Formed Ventura’s first consulting division. Consulted on the modernisation of O2’s customer relationship management and billing platforms.