• Directed full HITRUST certification initiative, enhancing compliance and organizational credibility. • Implemented Zero Trust security model with Microsoft Defender, Sentinel, Entra Private Access, Conditional Access, and Yubi Keys. • Advanced AI and automation initiatives using low - code platforms and Microsoft Syntex (OCR search). • Advised senior leadership on vendor risk, compliance, and IT strategy, ensuring alignment with business priorities. • Oversaw adoption of Zendesk, Salesforce, Box, Tableau, and other platforms to modernize operations. • Guided call center transformation from Avaya to Genesys, improving scalability and efficiency. • Managed Azure, Microsoft 365, and IT operations budgets, optimizing spend while supporting rapid growth. • Infrastructure as Code (IaC): Driving adoption of Terraform to standardize deployments and strengthen governance. • Resilience & DR Strategy: Expanding disaster recovery with automated cross - region failover and exploring multi - cloud recovery (Azure workloads to AWS) using Veeam - based backups.

• Maintained business continuity through a building fire disaster, relocating operations with minimal disruption. • Migrated enterprise systems from on - prem to AWS, improving scalability and resilience. • Replaced legacy network with Meraki solutions and transitioned Shoretel phone system to a cloud - based platform. • Led HITRUST renewal, reinforcing compliance and security posture. • Supported scalable VDI environment, managing hundreds of endpoints for flexible operations. • Directed development of in - house pharmacy management software, balancing compliance and innovation.

• Agile Product Owner for a healthcare analytics application. Led requirement gathering, release planning, and delivery of features to improve patient risk visibility.

• Independent consultant delivering infrastructure modernization and data management projects for healthcare organizations.

• Managed data warehousing and application development projects supporting pediatric research. Built tools to accelerate insights and improve research quality.

• Founded and led IT systems integration firm, delivering managed services and technology projects across education, government, finance, and manufacturing.