Typical mandates: leadership relay • operational stabilisation • turnaround • post-acquisition integration

Global BPO / Customer Operations & Service Delivery leader (35,000+ employees, €750M+ turnover). Transformation mandate reporting to the CEO, leading international expansion, post-M&A integration and group operating model redesign, including global governance and P&L restructuring. Strategic Growth & Expansion - Designed and executed expansion strategy, opening 6 new markets and developing delivery centers across Europe, MENA and LatAm. - Built strategic partnerships and joint ventures in Eastern Europe and the Middle East, to accelerate expansion. - Launched a Partnership Business Unit, generating €11.5M in revenue within 3 months and expanding delivery capacity without additional CAPEX. Operational Transformation & Performance - Designed and deployed a global operating model enabling 10× revenue growth (€60M to €750M) and a tenfold increase in headcount (3,000 to 35,000 FTEs). - Created and implemented the global P&L steering process, improving financial visibility and accountability across 20+ entities. - Oversaw operational due diligence and post-M&A integrations for 5,000+ employees (Indian Ocean, North Africa, Southern Europe, Caribbean). Leadership & Change Management - Interim GM in Madagascar (1,200 FTEs): restored operations and ensured delivery continuity during major crisis (plague outbreak + political instability). - Rebuilt the global commercial organisation (roles, KPIs, CRM), generating above 15% organic growth. - Drove adoption of AI, BI and new management models, increasing performance and decentralisation.

Executive Interim Management Crisis & Interim Leadership - Parachuted as Regional CEO (Interim) of an NGO microfinance SaaS provider in Kyrgyzstan, converted it into a profitable social enterprise, expanding into Zambia and Malawi. - Acted as CIO/CTO for a leading automotive e-commerce platform in Morocco (07zr.com) — rebuilt technology and HR infrastructure after an operational collapse, returning the business to growth. - Interim CIO for a luxury-travel group in France (LMDV, Figaro) : migrated legacy IT to cloud/SaaS architecture, cutting operating costs and increasing uptime. - Oversaw logistics operations for a major e-commerce player in the Philippines (Lazada, Alibaba) during Black Friday and Christmas peaks — secured delivery and performance under critical constraints. Operational & Strategic Transformation - Led strategic modeling of MRO warehousing operations (~€500M) for a petrochemical leader in Saudi Arabia (SABIC), optimizing logistics, inventory, and procurement. - Conducted full logistics audit and restructuring for an Oil & Gas firm in Romania (Petrom) — achieved major cost savings through reorganization, automation, and breakage reduction. - Delivered transformation programs for European and African BPO players — process design, WFM, BI, Quality, and Payroll digitalization aligned with post-merger strategies.

Numerous projects in the Telecom, Media and Financial services sectors - Andersen Consulting (now Accenture), Arthur Andersen (now BearingPoint).

Six Sigma - Black Belt

Aveta Business Institute, USA

Business Strategy & Financial Performance

INSEAD, Singapore

Project Management Professional (PMP)

PMI, USA