Kerry Americas GBS setup, transition HR, Costumer Care, IT, Regulatory, Supply chain, Transport, Financial Services, +5 Functions and +500 FTEs over 2021-2025, ensuring the transition were delivery with minor business impact and ensure the new way of working got adopted and operation stabilized. KPI and OMP Strategic deployment and goal thriven, • Lead the Transformation & Digitalization for the Americas GBS region, leading the change and stabilization of new technologies and automations. • PMO Lead for LATAM & NAMER Regions, ensuring the delivery of project OTIF and provide status report to Regionals’ and Global VP & Leads.

Active participation as a Business Excellence Lead & Consultant during contracts and SOW creation with different teams as Operations, Legal, HR, Admin, IT, and others. • Provide monthly and quarterly results reports to the executive leads (AVP & VP) • Lead the successful migrations of all support functions (Operations, HRSS, CFS, Global Procurement & IT Service Desk) from the previous in-house support model to the managed-Shared services model as the end state. • Effective governance of the Recruited, Trained and Migrations of +326 FTEs in multiple areas in < 8 months’ timeline across multiple countries in the LATAM region. • Conduct weekly reviews with each of the supported Business Units to ensure stability and improvement, devise remedial actions for any identified issues and conduct crisis management when necessary. • Responsible for the overall P&L, led weekly reviews of financial performance metrics, and provided inputs to optimize cost and improve efficiency across the board. • Provide input into global domain & regional leadership on Lean Six sigma projects and continue improvements opportunities. • Ensure projects are scoped and planned properly while working closely with the PMO, Stakeholders, Workforce managers and Sponsors. • Effective Governance of the Business Continuity Management team for the Site, ensuring that during pandemic situation people stay safe and operations continue without interruptions of critical process. Achievements: • Deliver benefit realization of 8% to the operation by implementing automatization projects, and LSS projects (YB & GB) • Employee satisfaction increased from 84% to 88%, +2% increase for the site as per last results.

Head of Operation for 2 major accounts, bank of America & USAA at TCS and Lead the Infrastructure Support and Projects – Bank of America, USAA, Morgan Stanley Engagement & Cargill Foods Engagement. • Active participation as the Latin America Operations Subject Matter Expert Consultant during the proposal stage (RFI, RFP), contract and SOW creation with different teams as Legal, HR, Admin, IT, and others. • Lead the successful transition of all support domains (Projects, Data Center, Field Services, Critical Incident, Data Base, Network, End User Computing, Mobility, TGRC, CFS, Procurement & Service Desk) from the previous in- house support model to the managed- services model as the end state • Recruited, Trained and Managed a team of 600+ engineers in multiple areas to provide support on all areas of infrastructure in <5 months. • Conduct weekly reviews with each of the supported Business Units to ensure stability and improvement, devise remedial actions for any identified issues and conduct crisis management when necessary. • Provide input into global domain leadership on and regional specific requirements for the development of technology roadmap and adaptive solutions that help drive regional end user satisfaction. • Ensure projects are scoped and planned properly while working closely with the PMO, Stakeholders, Workforce managers and Sponsors. • Work with supporting organizations to ensure positive communication flow, definition of tasks and continued process improvements including the maintenance and improvement of BCP & DR plans. • Optimized operational management by consolidating company-wide analytics and reporting into real time dashboards and tailoring them to unit- specific metrics that simplified vendor contract management and problem- solving processes. • Automation & Digitalization Projects implementation, and manage pipeline ideation into business priorities.

Overseeing daily operation to ensure customer satisfaction and financial goals are consistently met based on the organization’s objectives. • Determine staff needed to accomplish goals based on call demand, involved in the selection of new employees to aide programmed ramping and assign responsibilities to the entire staff based on individual skills and competencies. • Developing strong relationships and team reciprocity with other management professionals within the organization to keep the overall operation running smoothly. • Continuous coaching to develop Jr Manager Skills and mentor other operation employees. Project Manager and Team lead for Testing projects and development teams for internal IBM product. • Certified Specialist on eServers IBM xSeries Technical XTW01. • Create a test automation for testing multiple users and platforms, reducing time and infrastructure needed for the Director Software from IBM.

Agile SCRUM Master, PMP, Lean, IBM Technical Certified